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Do not shop from American Eagle Outfitters. I also received horrible customer service. When I tried to report it to their customer service line, I was directed to a recording service. Apparently, they receive so many customer service "comments" that they had to get an "answering machine" to be thin out these "comments" to only those dedicated enough to leave a message. Then, I called the store. The assistant manager I spoke with didn't even understand why I was not a happy customer. I must say all of this was the worst customer service experience that I've received in a long time.


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