Flag American Eagle Outfitters Customer Service Review

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I ordered several things from
AE on 2/27/09. It was several items that I needed for my kids for an upcoming vacation on March 13, 2009. I realized on March 9th that my order still hadnt been delivered, so I called AE to ask why? They had screwed up on my billing address, apologized and said they would send it overnight and not charge me shipping since it was their mistake. It is now March 11.....my order is still not here, so I called again and they told me it was sitting in their warehouse???? SORRY??? I am soooo disgusted and disappointed and so will my kids when they realize the new sandels, shorts and shirts will not be here for vacation!!! I cancelled the order and closed my account immediately. This is the WORST customer service I have ever dealt with. I have 5 teenagers, so you can imagine how much $ I have spent at this store in the past. We will now be shopping at Hollister & Abercrombie......We will NEVER shop at AE again!!!!!!


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