Posted by Island_Tony
Booked my flight with United and received a boarding pass with gate information. Arrived at the gate 10:45AM for the flight with 11:40AM departure. A different flight was listed on the monitor. Therefore I asked the gate attendant about our flight. She said that it would be at the gate after the flight listed on the monitor. Approximately 15 minutes before the flight I again asked the gate attendant. She said that the gate had been changed. There was no announcement that the gate for our flight had changed. We went to the new gate to find that our seat had been given to another passenger. United did not take responsibility for the inaccurate information given by the gate attendant. They did book us on a later flight. When we asked the supervisor would not allow us to use the United Club for the additional three hour wait. Poor customer service. I will never fly United again.