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I was stranded in Chicago on December 28,2015 because of the weather. On top of that I had left my cell phone in California when I cauvht the red eye. After several delays and cancellations with rude agents two agents helped book a flight home with a smile which changed my entire day. One agent Marie and the other unknown male were at gate 31 at about 8:00. They were not assigned to my flight but helped me anyway. Although could not get me out until the next morning they were kind and patient. Thank you so much for your kindness.


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