Flag United Airlines Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Booked my flight with United and received a boarding pass with gate information. Arrived at the gate 10:45AM for the flight with 11:40AM departure. A different flight was listed on the monitor. Therefore I asked the gate attendant about our flight. She said that it would be at the gate after the flight listed on the monitor. Approximately 15 minutes before the flight I again asked the gate attendant. She said that the gate had been changed. There was no announcement that the gate for our flight had changed. We went to the new gate to find that our seat had been given to another passenger. United did not take responsibility for the inaccurate information given by the gate attendant. They did book us on a later flight. When we asked the supervisor would not allow us to use the United Club for the additional three hour wait. Poor customer service. I will never fly United again.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video