Posted by Anonymous
This email is to acknowledge exemplary service by Arie Jackson. She assisted me yesterday via wheelchair service. She is a lovely young lady. Sweet, helpful and friendly.
Delta is lucky to have her in their employees.
Delta Airlines customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Delta Airlines.
16
May
18
Dec
Posted by annette moore
My daughter and her boyfriend have been without their luggage for 3 days now. They are both active duty military. Your airline misplaced there luggage on a connecting flight from Venice Italy to Amsterdam. They then flew to Detroit for another connecting flight to Indianapolis. We have called multiple times just to be on hold for over an hour at a time. They only have so much time to spend with their families. I find this unexceptable! They are serving our country overseas but yet they can not enjoy the holidays with there family because they are constantly trying to call Delta to locate their luggage. Its really upsetting that this is consuming their time. Both of them have not been home to see their families in almost two years. Customers should not be treated this way especially the men and women who are serving our country. Delta Airlines will not be an option when booking any flight for me or our families in the future.
26
Jun
Posted by Marie
We recently flew on Delta through the Detroit airport. It was our first experience with Delta and that particular airport. My husband and I both requested wheelchair assistance as we have mobility issues. We were treated with the utmost respect on all our flights. We were met as we deplaned in Detroit by Maleek and Dominick, who guided us through the airport to our next gate. We never could have managed without their capable assistance. They were polite and friendly and should be commended for their wonderful service. We also appreciated the wonderful help given to us by desk clerk Lynn at Gate B1 and Natalie, our flight attendant on our trip from DTW to ATW. All of these experiences happened on June 14. We look forward to flying Delta again and again!
01
May
Posted by Anonymous
Thank you Griffin Knight you sure need more people like him he was great and helped my daughter in out of wheelchair and talked to me as I was keeping told me about walking sidewalk as this was my first time on an airplane sure made my aniexty better .plus he made sure I was there. Trip back was totally different
10
Mar
Posted by Anonymous
On Feb 22nd the wife and I flew into the Detroit airport. We got off at our gate noly to find our connecting flight was on the other side of the air port. My wife can not walk very far with out being in a lot of pain. That is when a saw a young man with a wheel chair. I asked if he could help and he was so nice and ready to help both of us. I believe his name is Hicham. Please let him know how grateful we both were for his kindness and help.
01
Jan
Posted by Anonymous
I want to send a huge thank you to one of your employees! His name is Seraj and he was extremely helpful in getting me to my gate in time. I was sure I was going to miss my flight and he assured me that we could make it on time in the wheelchair. when I thanked him and told him he did a great job.....he said it was his second day of working....a great asset to your airport and company............Mary Hamlin the flight was Fri. Dec 30 to Elmira
26
Dec
Posted by Anonymous
Anonymous reply: I want to sincerely thank the young gentleman upon arrival from PHX to DTW on 10/19/2016. He was so accommodating in moving me from one location to another in a wheelchair. He was right there when we de-planed. He was kind and took me everywhere I had to go with a positive attitude. This is the first time I have had to use a wheelchair. He made both my wife and I very comfortable. This includes moving our luggage.
Sincerely,
Anonymous
30
Nov
Posted by Anonymous
PLEASE CORRECT THIS ERROR
On Sunday November 27, I asked a Delta representative how much it would cost to use the Delta Sky Club for a few hours at Chicago O'Hare Airport. I was told that I could use 5000 of my airmiles to pay for this. I agreed but later found out that I could have paid $29.99 instead. I would much rather have paid for it in this way, had I known that it was an option. I would therefore request that my 5000 air miles be restored to my account and $29.99 be charged to my Sky Miles credit card. Please confirm that this will be possible and when the transaction has been made. Thank you.
Shaun P J Murphy
(Very local customer)
16
Oct
09
Sep
Posted by eldrapub
Grateful and pleased: My wife and I needed wheelchair help between terminals on May 18, 2016. Kaitlin was our helper (chaufeur). She was very friendly, courteous, professional, and efficient in caring for us. We want others to know of how kind your people can be in serving others.
Henry and Florencia
03
Sep
Posted by annoyment
Yesterday I flew into Detroit from Austin Texas.All of your employees who helped me were outstanding in the performance of there duties. However, one person, Randy, went out of his way to be kind and helpful.I will most certainly fly Delta again.Thank you for making my trip a pleasure
09
Jun
Posted by Upset
On 6/2/16, I flew from Ithaca to Washington D.C. by way of Detroit. I am mobility impaired and had nothing but trouble.
First, in Ithaca, both the jetway and chair lift were broken and I had to struggle up the stairs in pouring rain with slippery stairs and banisters.
In Detroit, it took 30 minutes to get a wheel chair to reach my connecting flight. When it was time to board, there was no attendant to wheel me through the jetway. Even though I was first class and disabled, I was the last one to board. Detroit needs many more attendants to assist.
02
Jun
Posted by Marguerite
My husband and I, along with six of our friends recently flew from anchorage to Atlanta. To start with this trip was booked back in September. When we arrived at the airline 7 hours early we checked in. We were told at that point that our seats were not going to be together. Now we're talking a 6 1/2 hour trip that we couldn't be with our spouse. After much verbal abuse because we didn't and still don't understand the concept of making a reservation with your partner you have to be split up, they ended up seating us together, but not without each of us ready for a stroke. When we arrived at Atlanta, we had to go from one end of A to the other end of B. We tried to walk and got about 2/3 of the way and my husband, who has heart problems couldn't walk anymore. There were carts all over the place, we passed 3. My sister went back to get help for my husband and I and were told sorry, there are no drivers for the carts. You'll just have to make due. We arrived home this morning in Pittsburgh around 10:30 and my husband has been in bed since. We saved for this trip for years and I feel that Delta Airlines ruined a perfectly good vacation by thinking of your pockets rather than the customer. We won't be flying with you anymore whether your supposedly are the "Best or Biggest." All I have to say is Shame on all of you. The executives need to travel on one of their "wonderful flights" sitting in the middle seat and see how they like a 6 1/2 hour flight. Justify this anyway you want, but I know you have lost 8 customers. The staff in Anchorage and Alaska were both deplorable. I have to say that your on board staff were excellent. Too bad you can't train the people at your desks to be as kind.
20
May
Posted by Anonymous
My wife and I were on 2512 Huntsville to Atlanta witch left late. Missed our connection to San Antonio. When trying to get on an 11:15 flight to San Antonio were told that to do so it would cost us $50 apeice to get on . I don't know about you but having to pay for someone else's ( your) is absolutely asinine.
12
Apr
Posted by Anonymous
On April 7, 2016 I traveled from Detroit , MI io Providence, Ri as a wheelchair passenger. I was waiting in the gate area, and Kaitlyn (sp.?) was not assigned to me but was standing nearby when I asked her if she could take me to a restroom. She said "of course" and was so pleasant, she made my evening. (I had a 4 hour layover.) All the customer care assistance I had on my trip made the experience wonderful, Thank you!!
Judith m. Gates, providence, RI
09
Apr
Posted by Anonymous
On the afternoon of March l6th, I traveled with my 96 year old mother from Detroit Metropolitan Airport to Los Angeles Airport using Delta Airlines. We had arranged for wheelchair assistance at both ends. I am amazed at the quality of care and support we experienced. I don't have the name of the caring young woman who assisted us at Los Angeles but the young man at Detroit, Ervis Veizas, was exceptional. At both ends infinite patience and instruction as to where family restrooms were located, etcetera. Honestly, the quality of some of our workforce is exceptional. Where do they find these people? I really needed support and I certainly found it.
12
Nov
10
Nov
27
Oct
Posted by Anonymous
Hello:
I would like to tell you how much I appreciated the service I received from DTW associates during my flights this past week. One in particular, stands out. His name is Dawoud and he was a pleasure to talk to on my wheelchair ride to my destination. He was helpful, informative, and very caring. I am thankful that you provide such great service in a world where few seem to care anymore. Thank you again for Dawoud -a very special person.
26
Aug
Posted by Anonymous
On July 15th ,me and my wife boarded our flight to Manila phillipines for my Brothers wedding,first our flight was delayed for 3 and a half hours(we sat on the tarmack and werent even offered a drink while we waited for flight clearance due to weather at jfk,after finally leaving at 1100am(our flight was scheduled for a 730 am departure)we arrived at jfk to miss our flight by 10 minutes,we were then sent to the delta help desk,there was 3 agents there,one was playing with her nails,one was working with another customer,and the third was texting or playing with her phone,after about 40 minutes we were finally given tickets to a JAL connecting flight,and told to "run"if we wanted to catch the flight....we werent even given any other options,so we had to run upstairs,out in the rain,with carry ons,we finally arrived at JAL with only a few minutes to spare,I informed the agent we needed our checked bags(4)because all the wedding clothes,and other wedding items were inside,they said they would do there best to get it on the flight,but could not garentee they would be on the flight,after arriving in Narita,we were told our baggage was still in jfk,and probably wouldnt make it to manila until the folling day,we connected back to delta for the final leg to manila,when we arrived,there was a delta agent waiting for us,she said they needed to see us at the baggage counter,we went there and they told us our bags would arrive within 48 hours and asked for my keys to the tsa lock sfor security screening,i then asked why they needed my keys for TSA approved locks,and they said it was policy,i was extremely upset at this time and explained that all the items in the bags were for a wedding in less than 72 hours,they said they would do there best to get them to us in time,the manager on duty also told us he would have us upgraded for our trip home and 2 travel vouchers twards our next delta flight(we did not recieve anything on our return flight,they told us call customer care!!!)well when the luggage did arrive at 3AM on saturday morning,the delivery guy pulled up in this tiny truck,asked if i was James bailey,and then litterally dropped our 4 bags off the truck,and drove away,one bag(hard side was cracked all the way,and was damaged beyond repair,all tsa locks were on the bags,and my keys were taped to the handle of one bag,as me and my wife inspected our contents we found that both the wedding rings(mens size 8,14k yellow gold,600.00..and womens bridal set engagement,and wedding bands that locked together,14k yellow gold with 1/4 carrot diamond 1100.00) were completely missing,along with a mens electric razor(60.00) ...we had the agents number and tried calling repaetedly for 2 days but did not even get a response,at this point the wedding had already been postponed due to us having to wait for our luggage,so we traveled 9 hours by bus to the northern most province of Ilocos Norte ,we went and bought simple costume rings for the ceramony.I was completely mortified and ashamed that their rings had been stolen,we continued to call the agent/manager at the delta desk and also the delivery guy,but recieved no response....just kept ringing......so........we were promised upgades to our return flights that we didnt recieve,promised vouchers twards other delta travel that we didnt recieve,and had 1760.00 worth of personal l property stolen from our luggage,had 1 expensive hard side luggage damaged beyond repair.........this was the absolutly the worst flight ive ever been on,on top of the fact that this caused a delay in the wedding,that incurred more cost....if something isnt done about this i will have to post reviews on all the travel web sites about this,
16
Aug
Posted by Anonymous
ATLDL51186: My baggage was delayed since July 18 and I have been contacting Delta service all along. There seems to be a disconnect regarding the continuity of information and communication within the dept because every time I call I get a different answer or action plan. Up to last night I was up until midnight waiting for the delivery of my suitcase that i was told was located and arrived in Atlanta. I called this morning and was told different info-again-that there is a note on my file saying'client out of town' disregard last comment'. What on earth does that mean! I am totally frustrated and upset right now. the last person I spoke with seems to me mad at me for insisting on further investigation!!! this situation has gone from bad to worse.
16
Aug
Posted by Anonymous
My baggage was delayed since July 18 and I have been contacting Delta service all along. There seems to be a disconnect regarding the continuity of information and communication within the dept because every time I call I get a different answer or action plan. Up to last night I was up until midnight waiting for the delivery of my suitcase that i was told was located and arrived in Atlanta. I called this morning and was told different info-again-that there is a note on my file saying'client out of town' disregard last comment'. What on earth does that mean! I am totally frustrated and upset right now. the last person I spoke with seems to me mad at me for insisting on further investigation!!! this situation has gone from bad to worse.
12
Aug
12
Aug
Posted by Deborah Anderson
I just flew on Delta airlines from Philaphia Pa and my destination was to Shreveport La with stopover in Atlanta Ga. I can"t say enough how much I thought Delta was excellent. There was a couple of delays due to thunderstorms but that was understandable. Safety first. Their staff was very couteous. Overall very good experience.
