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On 6/2/16, I flew from Ithaca to Washington D.C. by way of Detroit. I am mobility impaired and had nothing but trouble.

First, in Ithaca, both the jetway and chair lift were broken and I had to struggle up the stairs in pouring rain with slippery stairs and banisters.

In Detroit, it took 30 minutes to get a wheel chair to reach my connecting flight. When it was time to board, there was no attendant to wheel me through the jetway. Even though I was first class and disabled, I was the last one to board. Detroit needs many more attendants to assist.


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