Bally Total Fitness customer service

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Customer Service

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Phone: 866-402-2559

  • How to reach a live person:
    • Press 2
      Press 4
      Enter "#" when the recording asks for membership number
      Repeat this step
      Press 0 for an operator
  • Hours of Operation:
    • Mon-Fri: 6am-5pm PST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

25
Nov

Posted by Anonymous


on 11/25/17 at 2:09AM

I was a coustermer at belly since 2009 I went to cancel my membership at the location on pictkin ave Brooklyn ny and I was told to go on line and cancel when I went to the website I cancel I got no info back I call the 1800 number that they had on the website and they say I have the wrong number I check again on website they no other number I wen back to the gym on pictkin I told the girl she say don't worry they will send you something on your email I received nothing a collection agency call me on Sally behalf I told them I have no account with Sally now it is 2017 and the start garnishing my money on the 11/12/2017 I would like you to stop garnishing my money if not I would go further than this how can you go to court with out notifying me and lawyers told a collection agency to garnish my money 2 thousands and change I am getting a lawyer my email is [email protected] please stop this madness I am very mad about this any one read this and you know a lawyer please email me asap

09
Jun

Posted by Anonymous


on 6/9/17 at 3:03PM

I am a former employee that had 401k. I need to find that account

18
Dec

Posted by Anonymous


on 12/18/16 at 6:18AM

Ballys Fitness put a lien on my title to my vehicle. And I'm unable to salvage my truck. 1991 dodge dakota.can you assist me at all with any info. Or what I'm suppose to do to get lien off my title. Barbara Jones. Thank you.

14
Dec

Posted by Anonymous


on 12/14/16 at 2:15PM

I'm a Bally member & would like to complain about the mgmt. of the club at the Penn station location in NYC. The pool & spa area has been closed for over 6 mths & no one knows when it will reopen or if it will reopen! One of their elevators has been down for a month with no repair being done. Also, they take a long time to repair down machines. Someone should look into this!

01
Nov

Posted by Anonymous


on 11/1/16 at 6:29AM

I have cancelled my membership. Spoke to one of your customer representatives 1 month ago. She said it will all be cleared up.. Sent a final check and now be contacted by an outside 3rd party. I am not happy on how you guys are handling this.

View all 195 Bally Total Fitness customer service reviews »
Customer Service Ratings

Based on 82 votes.

2.7

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Bally Total Fitness customer service news
Bally Total Fitness pumps up CRM

Its legacy call-center system, which dated back to the 1980s, left too much room for error because it entailed many manual processes that demanded extensive training. The company needed to automate its customer relationship management and provide more ...

What's On Your Mind? Pet Pills, Bally's Total Fitness, Belkin

It's always nice when you talk to a company's customer service rep and they're friendly and helpful. Up to a point. "I called Belkin technical support to help me change the password on my mom's wireless router," Joanne, of Irvington, ...

Bally Total Fitness Gets Its CRM Into Shape

As a result of the CEO's visit to one of Bally's call centers, where he saw firsthand the difficulty that customer service reps were having in satisfying customer needs, the IT team was given a mandate: Dramatically improve the member service ...

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