Delta Airlines customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Delta Airlines.

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Viewing Delta Airlines customer service reviews 1 - 25 out of 1,084
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16
Nov

Posted by mml


on 11/16/20 at 5:14AM

On Nov 14th I had a 8:35 flight from DTW to MSY. I had to wait for a wheelchair worker far to long, and then an angel appeared Shanese Slater wheelchair worker said You are not going to miss your flight and away we went. I am a senior and very weak. She helped me and yes we got there in time she wheeled me right up to the plane. I was so worried but Shanese went beyond to help me get to the plane. She was an angel and I will always be grateful for her fine service. She was a 10 You need more people like her. I don't know how to fill out the rest of survey

19
Aug

Posted by Anonymous


on 8/19/20 at 10:01AM

My husband book a flight for me on delta on august 6th. I needed a wheelchair Because I'm scheduled for knee replacement. Shanese Slater was the wheelchair worker that took me to my gate. She was very kind and helpful. Thanks Shanese for a great ride!!

18
Mar

Posted by Patti


on 3/18/20 at 10:12AM

Shanese Slater wheelchair worker: Se was great, caring, & a quick worker. Thank you, Shanese!

02
Mar

Posted by Kathleen


on 3/2/20 at 3:00PM

My sister needed a wheelchair in Detroit, we were coming in from Cabo Mexico. If it wasn't for Moeez Malik, we would have never made it to TSA on time as they were closing and it would required so much extra time.

He was great to be around after a long flight. I can't thank him enough or we would have missed our plane to Wisconsin. That was a late night flight and we would have had to stay over in Detroit.

My sister had pain in her leg, we were very happy to get home. THANK YOU~ Moeez Malik

03
Jan

Posted by Anonymous


on 1/3/20 at 4:32PM

My husband & I landed at DTW and I was greeted immediately by a young man with my wheelchair. His name was Moeez Malik. I was very tired from being up since 3:15 am, Scottish time, then flying from Aberdeen to Amsterdam, connecting with a Delta flight to DTW. But Moeez made me feel so well taken care of that my fatigue vanished as we chatted away. He made sure that our luggage was picked up quickly and efficiently, passed us through immigration, and dropped me off near the exit so that my husband could retrieve our car. Moeez was unfailingly cheerful and eager to help us in anyway he could. I was most grateful for his assistance and Delta is lucky to have such a wonderful employee. Thank you, Moeez!

27
Dec

Posted by Omar


on 12/27/19 at 8:33AM

I needed wheelchair service at DTW and was extremely pleased with the young man who assisted me. His name was Omar, and he was very friendly, enthusiastic and polite. Our conversation was non-stop. A very delightful young man.

17
Dec

Posted by Anonymous


on 12/17/19 at 9:24AM

I arrived here at delta at 8:30 this morning in hopes to leave 10:15 went airplanes took off without me due to the handicapped people took there time about get out there to make our flight.Im very MAD because, I ask the lady couple of times about getting to area I needed to be she smart asking I mite not make my fight. I'm stage 3Cancer free now with over coming 13 weeks of chemo stand is hard for along with nerve damage I have.my daughter book flight on Lihue 53 min. Not have to until 3:05

06
Nov

Posted by Anonymous


on 11/6/19 at 6:35PM

We used the handicap service for the first time today. The way the handicap desk was set up was great! We had a woman named Rachel as our guide and she was so kind, helpful, and understanding. She got us thru security with ease, took us to the delta club, met us back at the delta club to take us to the gate. If I could, I will ask to have her the next time we go through the airport. Thank you Delta

03
Nov

Posted by Anonymous


on 11/3/19 at 7:09AM

We are at gate 30, waiting for our flight but already are counting this as one of the nicest flights we have ever been on! I recently had knee surgery and needed a chair. We were just in sight of the desks when an escort named CJ came up, asked us what we needed and said, " Dont worry, I gotcha." And boy did she! CJ took over, kindly looking out for our every need efore we even asked. She chatted delightfully the entire time, and it was so much fun we wished we had an extra ticket to take her with us! I just can't say enough about her, except youkeepher! She is a jewel!

29
Sep

Posted by Barbara


on 9/29/19 at 3:59PM

Wheelchair wait time is abominable.I waited 45 minutes to get someone to take me to my gate in Detroit. The attendant was very good, but the wait time cut into my time to eat a sandwich and go to the restroom. We should not have to arrive 3 hours ahead of our departure just to be able to have wheelchair service. The attendant told me they were shorthanded. Delta is always shorthanded. There were no porters and no curbside check-in at Midway Airport in Chicago going to Detroit. I was told curbside and porter service was "suspended" due to reduced need. Well, I have need and had great difficulty trying to move three pieces of luggage inside to the Delta counter with no help. The limo driver had to stay with the car. You are not taking care of those of us who need assistance. Each time I arrived at the airport in Chicago, Detroit and Austin, I had to wait for the wheelchair to arrive at least 20 minutes. This is not acceptable. I will consider Southwest and other airlines in the future.

23
Sep

Posted by Anonymous


on 9/23/19 at 7:31AM

We were most pleased with the efficient and friendly service provided by Dale when we switched from terminal C to A yesterday afternoon. Dale is an excellent representative of Delta service.
Ellen and George Leroi

16
Sep

Posted by leif


on 9/16/19 at 4:12PM

delta in detroit was unacceptable , however Ali Banihashemi of the wheelchair service waS EXCEPTIONAL. He showed concern and assistance far beyond what one could expect.

09
Sep

Posted by Anonymous


on 9/9/19 at 4:22PM

I have a broken foot and need wheelchair help. From Spokane to Seattle I was helped and treated great. When I got to Detroit no one was there to greet me. Tried to flag down 2 different attendant's both said they didn't have time and would send someone. No one came so I walked down with my foot in a boot cast to try and make my flight found a delta ticket agent and she called and ask for help to come. No one did! She called 10min later and they claimed no one called. Finally a manager showed up and apologized gave me a $15 voucher wheeled me to my new gate. I missed my flight. I now had to wait for 5 hrs for the next flight. He assured me he'd check on me regularly. NEVER SAW HIM AGAIN! 4 hrs later I hobbled to my gait using the wheelchair he left. This isn't service and a 15 dollar food voucher doesn't cover the enept handling of the situation.

16
Aug

Posted by Joan


on 8/16/19 at 1:03PM

I wish to thank Delta for the excellent wheelchair service that I needed in the Detroit and Salt Lake City airports for my recent trip. I had told them at the gate when I left from EVV airport that I would need help to my destination and also on my return trip. The wheel chairs were there waiting for me at each airport. Every attendant was polite and pleasant and totally helpful. They were excellent. Thank you so much for this service. It makes traveling possible for those of us with health issues.
Joan Keck, Evansville IN

29
Jun

Posted by Anonymous


on 6/29/19 at 8:23PM

My Daughter was trapped on the runway at JFK airport tonight for 6 hours. Flight 0046 to Amsterdam. She wasn't even given food. I will be contacting every news agency about the deplorable conditions these children were subjected to. I will also take legal action against Delta airlines for what my daughter has gone through. You will be hearing from Mr attorney!

29
Apr

Posted by Anonymous


on 4/29/19 at 10:16AM

Ellisa Blackmon-Todd is a wonderful young lady who assisted my 80 year-old momma with wheel-chair service during a layover at the Detroit Terminal. She took us straight to customer service, waited patiently while they sorted out our delay issue, then with care delivered us at the correct gate. Exactly what was required, but with her gentle, caring attitude...a very frustrating situation was transformed into a delightful interaction. She offered to help us later if we needed it also. She is a treasure, so as her employer, please treat her as such. Thank you, ELLISA! :)

27
Apr

Posted by Anonymous


on 4/27/19 at 10:48AM

We both required wheelchair assistance in Detroit .we were on Flight 1700 from RSW.
The young ladies that helped us were excellent. They both were small gals and we both were large folks.
They were able to manage and could not have been more courteous
Thank-you
Bob & Janet Wade

26
Mar

Posted by Anonymous


on 3/26/19 at 3:29PM

My wife and I had tremendous difficulty getting the chairs we had requested. Then came Ahmed and Uche. These two gentlemen were the epitome of kindness, compassion, and professionalism. If we had the ability, I'd have given each of these guys a hundred dollar bill. They did a physically demanding job with smiles on their faces, and made our miserable day because of missed connections, a much more enjoyable one.

16
Feb

Posted by LH


on 2/16/19 at 7:23AM

I've had occasion during the past year to use wheelchair services to my gate and my experience has been just excellent. Every one of the contracted people has been very helpful and pleasant and hard working. It's become a lovely way to start off and end my travels! Rema Elsuyed was the most recent helper and, like her colleagues, she was just great. Also, Delta is very dependable in honoring my wheelchair requests. It's a service that's really appreciated.

14
Feb

Posted by Keen Alecia


on 2/14/19 at 3:23PM

Waiting for a flight in Terminal 3 at LAX. Seriously when will there be more seating here? This isn't even a particularly busy travel day and there are people sitting on the floor.
☹️

07
Feb

Posted by Anonymous


on 2/7/19 at 11:45PM

Shame shame shame shame! on you ; what right do you have to take our national anthem from us in our own country and sing it where ever we want! Shame on you; a dead soldier on your plane and we can't sing the national anthem; shame on you shame on you! You shouldn't be allowed To fly airplanes in the united states of America!!! Delta shame on you ; you're a disgrace delta SHAME!!! This is our country if you don't like it get out DeltaCEIT

20
Jan

Posted by Anonymous


on 1/20/19 at 4:07PM

I am traveling with my wife and mother in-law who required a wheelchair to take her to the gate. A young man by the name of Emad helped her with the wheelchair. He was the most pleasant and caring person, with a great sense of humor. If you have an â employee of the month, I would nominate Emad.

17
Jan

Posted by DTRA


on 1/17/19 at 12:36PM

I am writing this memo on behalf of the Defense Threat Reduction Agency, Ft Belvoir VA. We are now only finding out that, although this was cancelled in Defense Travel System, the Carlson Wagonlet Travel Ft. Belvoir location did not refund a ticket for Prasad Kuduvalli travel 23Aug2017 ticket 0068639272178 $3661.46. Any assistance you can give us returning funds to the government would truly be appreciated

02
Oct

Posted by Zella


on 10/2/18 at 4:16AM

We needed wheelchairs in the airport at Detroit airport. these three young men, Moecz Malik,Ahmad Hesqzy,and Muhumgmad Eighi picked us up. We had the best service that I have ever had at an airport. They were courteous and so well informed about how to motivate through the airport. So happy we were lucky enough to get these young guys.

09
Jul

Posted by Anonymous


on 7/9/18 at 7:34AM

We had excellent help with the wheelchair we needed for my husband on a recent trip. Our person was Ruhul Amin. He as well as all the personnel at the desk when we arrived at DTW were great!! Keep up the good work!!

Viewing Delta Airlines customer service reviews 1 - 25 out of 1,084
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