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Ellisa Blackmon-Todd is a wonderful young lady who assisted my 80 year-old momma with wheel-chair service during a layover at the Detroit Terminal. She took us straight to customer service, waited patiently while they sorted out our delay issue, then with care delivered us at the correct gate. Exactly what was required, but with her gentle, caring attitude...a very frustrating situation was transformed into a delightful interaction. She offered to help us later if we needed it also. She is a treasure, so as her employer, please treat her as such. Thank you, ELLISA! :)


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