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On July 15th ,me and my wife boarded our flight to Manila phillipines for my Brothers wedding,first our flight was delayed for 3 and a half hours(we sat on the tarmack and werent even offered a drink while we waited for flight clearance due to weather at jfk,after finally leaving at 1100am(our flight was scheduled for a 730 am departure)we arrived at jfk to miss our flight by 10 minutes,we were then sent to the delta help desk,there was 3 agents there,one was playing with her nails,one was working with another customer,and the third was texting or playing with her phone,after about 40 minutes we were finally given tickets to a JAL connecting flight,and told to "run"if we wanted to catch the flight....we werent even given any other options,so we had to run upstairs,out in the rain,with carry ons,we finally arrived at JAL with only a few minutes to spare,I informed the agent we needed our checked bags(4)because all the wedding clothes,and other wedding items were inside,they said they would do there best to get it on the flight,but could not garentee they would be on the flight,after arriving in Narita,we were told our baggage was still in jfk,and probably wouldnt make it to manila until the folling day,we connected back to delta for the final leg to manila,when we arrived,there was a delta agent waiting for us,she said they needed to see us at the baggage counter,we went there and they told us our bags would arrive within 48 hours and asked for my keys to the tsa lock sfor security screening,i then asked why they needed my keys for TSA approved locks,and they said it was policy,i was extremely upset at this time and explained that all the items in the bags were for a wedding in less than 72 hours,they said they would do there best to get them to us in time,the manager on duty also told us he would have us upgraded for our trip home and 2 travel vouchers twards our next delta flight(we did not recieve anything on our return flight,they told us call customer care!!!)well when the luggage did arrive at 3AM on saturday morning,the delivery guy pulled up in this tiny truck,asked if i was James bailey,and then litterally dropped our 4 bags off the truck,and drove away,one bag(hard side was cracked all the way,and was damaged beyond repair,all tsa locks were on the bags,and my keys were taped to the handle of one bag,as me and my wife inspected our contents we found that both the wedding rings(mens size 8,14k yellow gold,600.00..and womens bridal set engagement,and wedding bands that locked together,14k yellow gold with 1/4 carrot diamond 1100.00) were completely missing,along with a mens electric razor(60.00) ...we had the agents number and tried calling repaetedly for 2 days but did not even get a response,at this point the wedding had already been postponed due to us having to wait for our luggage,so we traveled 9 hours by bus to the northern most province of Ilocos Norte ,we went and bought simple costume rings for the ceramony.I was completely mortified and ashamed that their rings had been stolen,we continued to call the agent/manager at the delta desk and also the delivery guy,but recieved no response....just kept ringing......so........we were promised upgades to our return flights that we didnt recieve,promised vouchers twards other delta travel that we didnt recieve,and had 1760.00 worth of personal l property stolen from our luggage,had 1 expensive hard side luggage damaged beyond repair.........this was the absolutly the worst flight ive ever been on,on top of the fact that this caused a delay in the wedding,that incurred more cost....if something isnt done about this i will have to post reviews on all the travel web sites about this,


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