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My husband and I, along with six of our friends recently flew from anchorage to Atlanta. To start with this trip was booked back in September. When we arrived at the airline 7 hours early we checked in. We were told at that point that our seats were not going to be together. Now we're talking a 6 1/2 hour trip that we couldn't be with our spouse. After much verbal abuse because we didn't and still don't understand the concept of making a reservation with your partner you have to be split up, they ended up seating us together, but not without each of us ready for a stroke. When we arrived at Atlanta, we had to go from one end of A to the other end of B. We tried to walk and got about 2/3 of the way and my husband, who has heart problems couldn't walk anymore. There were carts all over the place, we passed 3. My sister went back to get help for my husband and I and were told sorry, there are no drivers for the carts. You'll just have to make due. We arrived home this morning in Pittsburgh around 10:30 and my husband has been in bed since. We saved for this trip for years and I feel that Delta Airlines ruined a perfectly good vacation by thinking of your pockets rather than the customer. We won't be flying with you anymore whether your supposedly are the "Best or Biggest." All I have to say is Shame on all of you. The executives need to travel on one of their "wonderful flights" sitting in the middle seat and see how they like a 6 1/2 hour flight. Justify this anyway you want, but I know you have lost 8 customers. The staff in Anchorage and Alaska were both deplorable. I have to say that your on board staff were excellent. Too bad you can't train the people at your desks to be as kind.


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