Cricket Wireless customer service

Cricket Wireless is a wireless phone service provider whose business model is prepaid service. Cricket is owned by AT&T. Cricket's network is migrating to LTE from CDMA. Cricket Wireless offers customer service by phone, chat and email.

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Customer Service

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Phone: 800-274-2538

  • How to reach a live person:
    • Press 1 for English and then just hang on the line
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • The above customer service number is one that is not listed on the website, but which when called, will give you an actual customer service person to speak too. Most cricket numbers like 1800Cricket and the *611 go directly to Crickets Automated System. No matter what number of buttons you push, once on the automated system you can not get to a real, thinking, helpful individual. However this number, the unlisted, unpublished, apparently for only special services number, 866-384-4425 will connect you to a live person, one that is actually nice and seems very eager to solve your problems.

User Reviews

20
Mar

Posted by Cricket West Mason frontage road


on 3/20/23 at 4:00PM

We went to a cricket store in green bay wi. on the frontage road and the person who was helping behind the counter was rude. We said hi to her when we walked in. She says im with a customer right now. The customer came out of the bathroom as we had stood there for 5 min.another customer comes in ..i moved closer to the counter and stood there 10 more min. As we stood there waiting the worker looks at the customer behind us " what could she help her with" WOW.. LIKE I AND MY MAN WERENT NEEDING HELP!!

03
Jun

Posted by Boo


on 6/3/22 at 12:28PM

CALL CRICKET CORPORATE OFFICE DIRECTLY!!! I have just verified who has claimed to be an executive manager at Cricket HQ in Atlanta. So far verified these numbers... 470-563-7630 thru 7640. At 7635 you will probably reach Daisy, who will not give her company id or the first letter of her last name. They are filled with deciept and lies, even at HQ. Daisy claims she is in the same team as CEO Dwyer CALL THEM NOW AND OFTEN! PUSH FOR REAL CHANGE IN HORRID CUSTOMER SERVICE! I WILL BE POSTING THE RECORDED CONVERSATION VERY SOON! THEN YOU CAN HEAR IT ALL FOR YOURSELF!

13
Feb

Posted by Anonymous


on 2/13/18 at 11:59AM

I went in December to cricket and bought a lg stylo 3, temper glass and case yesterday I dropped my phone and broke the glass in it I thought it was the temper glass but for some reason there wasn't one on it so cricket says I have to buy a new phone that the year warranty is voided because I broke the glass bs if u ask me

14
Jan

Posted by Anonymous


on 1/14/18 at 7:50AM

Im really needing to see how I can switch over to cricket from metro pcs but keep the same phone and number.

27
Dec

Posted by k.ayers43


on 12/27/17 at 1:15PM

I'd prefere having my bank pay my monthly bill so I have my payment record in one place.

View all 741 Cricket Wireless customer service reviews »
Customer Service Ratings

Based on 619 votes.

2.3

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Cricket Wireless customer service news
Cricket Wireless offering 8GB of data for $50/month, for a limited time

Cricket Wireless is one of many pre-paid wireless providers in the United States. Today the company announced that their $50/month plan, as part of a limited time promotion, now offers 8GB of data along with unlimited talk and text. Previously, the ...

Cricket Wireless store opens in DeKalb

A new Cricket Wireless store has opened in the Northland Plaza shopping center at 2566 Sycamore Road, Suite 4, in DeKalb. “This new store in DeKalb will help meet the growing needs of our customers,” Doug Robinson, market director for Cricket Wireless ...

Cricket Wireless Now Selling LG Fortune For $89.99

Cricket Wireless is now selling the LG Fortune, a recently announced entry-level smartphone. The US-based wireless carrier has priced the device at $89.99 for people looking to acquire the phone with a plan. High-speed data plans by Cricket Wireless ...

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