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My baggage was delayed since July 18 and I have been contacting Delta service all along. There seems to be a disconnect regarding the continuity of information and communication within the dept because every time I call I get a different answer or action plan. Up to last night I was up until midnight waiting for the delivery of my suitcase that i was told was located and arrived in Atlanta. I called this morning and was told different info-again-that there is a note on my file saying'client out of town' disregard last comment'. What on earth does that mean! I am totally frustrated and upset right now. the last person I spoke with seems to me mad at me for insisting on further investigation!!! this situation has gone from bad to worse.


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