Posted by [email protected]
Dear sir, madam I submited a job application online but it's not going through I guess can anyone let me know if delta received my application or not
Delta Airlines customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Delta Airlines.
22
Jul
15
Jul
Posted by Anonymous
On July 14 2015 I received excellent wheelchair service from a delightful young man Ernest. He was polite, conversant, and very helpful. He got me to the next gate during a short turn around on time while informing us of details about DTW. A young man who exudes energy and joy of life.
09
Jun
11
May
Posted by [email protected]
Just wrote a negative comment regarding wheelchair service but now I want to comment on the wonderful service I got from the agent at the desk, Nalini Patel, who was absolutely wonderful in helping me get a hotel for the night. She called hotels to get me the best rate, ordered a wheel chair to get me to ground transportation. Gave me their phone number. Told me what time to get the shuttle in the morning. I then ran into her at the hotel the next am and she gave me a new boarding pass for the first seat. She was so pleasant and cordial. It was a real pleasure dealing with her after my experience with the wheel chair.
11
May
Posted by [email protected]
I had a flight from SF to Newburgh, NY with a stop over in Detroit a few days ago. The agent in SF said she ordered a wheel chair for me as I only had about 30 minutes to get from Terminal B to Terminal A. When I arrived they did not have my name listed. when I did get a wheel chair no one would start to take me to my gate. I wanted there a bout 15 minutes and still nothing. I then decided to walk and of course I missed my flight. I am 82 years old and could not believe that they said they had to wait til everyone who need a wheelchair was off the plane before they could start to push us. I had to get a hotel for the night and then resume my flight the next day.
10
Apr
Posted by Anonymous
in the last few years i have flown from peoria,il. to charlotte,n.c about twicw a year..last trip i asked for wheel chair assistance...remember these words...because of a ruptured disk in my back...the young man i had assist me in Detroit...ran pushing me as fast as he could.jumping on the plane train ..jumping between the elevator doors, while still pushing me at full running speed..not sure why we had to fly through the airport like that...a wonderful invention we have called telephone or walkie could of let my gate know we were on our way..my safety and others in the airport were definitely in jeopordized...not too good on my RUPUTERED DISK in my back..flying again the first week of june...just not sure if Delta will be my choice again''
10
Apr
Posted by Anonymous
Great experience in Omaha with help getting a wheelchair reserved for use in Detroit! Loved the young lady who helped me.
In Detroit Ernest was ready with a smile for me as I stepped off the plane. He was most professional, cheerful, and chatted with me as he got me to my gate in time. I appreciated his helpfulness as it put me at ease.
02
Apr
Posted by blessed10times
4/1/15 Dallas I had outstanding service by Young Shim and Marty Ratcliff. I am legally blind and they gave me excellent care. Walked me on ramp. Took care of my seating and made sure I was informed of time and all my needs met.
I also heard the way made sure all passengers were cared for. Excellent outstanding service. Best station I have ever been to. Thank you Mindy Haile flightless 5:30 departure.
Mindy Haile Champaign, Il.
02
Apr
25
Mar
Posted by Anonymous
I was met at the Detroit Airport yesterday by Haitam, a young man whose pleasant and honorable manner made my arrival with a wheelchair a totally terrific experience! It isn't easy sometimes needing the chair, but Haitam made me feel comfy and "normal". He deserves the praise and The Customer Care Dept. should commend him for representing the dept. as well as he does! Thanks SO muck!! ðŸ‘
15
Mar
10
Mar
Posted by Anonymous
Had excellent travel experiences recently. Perfect attention and service from Mathew upon arrival at DTW at approx. 8:20pm on 3/9/15. He was efficient, attentive and very pleasant. Made my travels much more pleasant as I have difficulty walking and was worried about being able to get to and from the plane, etc. as a side note, I still don't likethe cramped plane seating in economy, but do appreciate that the plane was right on time both ways.
09
Mar
Posted by Anonymous
I traveled Delta Feb. 18 to Michigan from Seattle . I can't tell you how pleased I was with the care I received from the staff at the checking in counter to the staff on the plan and the staff were I am senior with arthritis and the staff was quick to meet my needs. I don't travel by air very often but you can be sure when I do it will be with Delta. Thank You Mrs. Ward
06
Mar
Posted by Anonymous
We Were An American Customer When We Could Not Get Home From Maui, Hi On 2/28/15 Due To Ice Storm & Shut Down In Dallas/fort Worth. Delta Worked With Agent At American & Got Us A Flight Leaving On 3/1 With Delta. We Were Very Appreciative Of The Help That Both American & Delta Worked Together To Get Out Flight Home Via La.
Also We Care Was A Big Help In Detroit, Mi When We Arrived In Getting A Wheelchair For My Husband.
04
Mar
25
Feb
12
Feb
Posted by Anonymous
I just recently flew Delta Airlines and would like to thank & commend them on their customer service. I was flying alone and asked for "wheelchair assist" and was rewarded with a gentleman to take me through to my gate in Detroit. When I arrived in Fort Myers the assist also went very smoothly and I was very appreciative. Thanks again. Michelle
27
Jan
25
Jan
16
Jan
Posted by Anonymous
Thumbs up to MOUD KHATTABI, wheelchair assistance staff, who was helping my 87 year old mother and brother on January 15,2015 to get on flight Delta 98, Detroit - Paris; he was the most professional, compassionate, kind and resorcefull person I ever met during my travel experience; he was not just helping my mother who was in wéc but also my brother who suffers from left sided weakness after recent stroke; I noticed his tremendous help during security check (helping with carry on,coats, shoes, boxes etc.) to both of them; he reassured me that he will take care of them and HE DID AMAZING JOB!; he is an excellent profesional and wonderful human being and I wish him all the best in his life and his career;
02
Jan
Posted by Anonymous
I was 2 hrs ahead of departure time and tried to self check in. The machine would not read my Discover credit card, visa, drivers license or recognize my flight number. I delta employee (Edwin ) tried the same process and he then sent me to spend jalapeno services. I waited 1hr and 40 min in line. We had to be put on another flight five hrs later and bc out luggage could not be loaded in time. The special service employee (Ana) said we were late and she said we lied about what time I got there bc no record of us trying to check in. I then found the guy who helped us and he told her that we were there and did try to self check in and could not. Also, while at the special service line I witnessed at least five people jump line and nothing was said and I brought it to their attention. Another guy jumped line bc his daughter was going to travel alone. The father was with her and should have been made to wait like the rest of us. The daughter was not alone in line. It was the most unprofessional situation I've ever encountered. I've flown too many times to count and understand the common issues that might arise. My fiance and myself had round trip tickets to Pittsburgh to Los Angeles and PAID $1656.00 for the tickets. On the way out Delta broke the handle on her suitcase which we are going to file a claim but the reason. We didn't do it right away was bc we had transportation waiting which we paid for and the claims line was to long. I understand that I will prob get a I'm sorry or nothing at all, but for a middle class family who saved, chose Delta airlines expecting at least some level of professional service and courtesy. I received none. Honestly I believe half of the cost should be reimbursed. But after what I encountered I don't even expect a thing. I forvot to mention this all happened at the LAX airport.
29
Dec
Posted by Anonymous
While flying from Inchon, South Korea to Detroit, Michigan on DL158, December 27, I fainted on my way to the restroom. The flight attendants carried me into the galley area and revived me and also identified medical personnel on the flight who provided professional care for me. After nearly 40 minutes, I was feeling well enough to return to my seat. They also initiated the process of contacting the Detroit airport to have an attendant with a wheel chair waiting to assist me and my wife through passport control and customs, and bring me to the Delta lounge where we could wait for our connecting flight, five hours later. Though we were not flying in Executive Class, Delta allowed us to wait in the comfortable lounge since I was still not yet well. The flight attendants who provided superior support to me on the plane were Laina Kim, Mina Ming Au, Won Kyong Choi, and Sunam Yi. At the Detroit airport, Scott Utley assisted us from the plane to the Delta lounge. Another airport assistant whose first name is Brenda coordinated the permission process to allow my wife and me to rest in the lounge. I am sorry that I was not able to get her last name. All of these people made a rather scary situation so much better. I appreciate the attention and care that the personnel connected with Delta Airlines provided to me. Thank you so much! kthemyia I was
03
Dec
Posted by Anonymous
Its hard to speak with a representative of delta.. After 4pm, i tried to call 4-5 times and needed 20 minutes each time.. And still cant reach the represantative..
Please fix it because delta offers 24/7 service and i dont think this can be categorized as a service for your customer. I am so disappointed.
22
Nov
Posted by Anonymous
On September 12, 2014, my husband and I flew into Detroit from Amsterdam. Due to problems with ambulation, we always have a wheelchair waiting at the gate for him. I unfortunately became ill on the flight and also needed a wheelchair. A wonderful attendant by the name of Antonio Evans came to our rescue and pushed us BOTH through customs, helped us, and took us to the baggage claim door where my sister picked us up. I was violently ill on the plane and knew I could not walk through the airport. Thanks so much to Mr. Evans for assisting us when we so needed it.
Sincerely,
Sandra and Kent Anderson
14
Nov
Posted by Ryne
While traveling with my Mom on a trip to Washington State, we had the most exceptional service and assistance from the Delta Staff while transferring flights in Detroit. We started our journey on flight #5012 from Traverse City, MI en route onto Washington State via flight #733.
My Mom was in need of chair service, which came in very handy in Detroit as we went from our arrival gate to our departure gate in the terminal. The level of customer care, service and support was outstanding, personal and professional and we couldn't have been more pleased.
Thank you and your entire team for making this such an enjoyable and seamless journey. I applaud each and every one on your team and look very forward to future travels with Delta Airline.
