Succeeding With A 'Bolt-On Geek Squad'
It has raised $18 million in venture capital, has just 35 headquarters employees (plus a call-center crew in the Phillippines) and a business model that combines the cleverness of Uber with the fills-a-real-need utility of innovations like how-to ...
Amazon Ramps up Efforts to Take on Best Buy's Geek Squad
This kind of customer service is one of the clearest advantages traditional retailers have over e-commerce giants like Amazon. The services are only available in select markets of Seattle, Portland, San Francisco, San Diego, Los Angeles, San Jose and ...
Are Geek Squad agents spying for the FBI?
Should the organizations uncover documents that show a close relationship between Best Buy and the FBI, it and other firms offering tech support risk losing the confidence and trust of customers. Amazon and Best Buy, for example, have been trying to ...