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On April 7, 2016 I traveled from Detroit , MI io Providence, Ri as a wheelchair passenger. I was waiting in the gate area, and Kaitlyn (sp.?) was not assigned to me but was standing nearby when I asked her if she could take me to a restroom. She said "of course" and was so pleasant, she made my evening. (I had a 4 hour layover.) All the customer care assistance I had on my trip made the experience wonderful, Thank you!!
Judith m. Gates, providence, RI


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