Groupon customer service

Groupon is a web site connecting buyers with retailers who offer a deep discount on goods and services for a short amount of time. Groupon leverages group buying power for deep discounts. Groupon offers customer service by phone and an FAQ web page.

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Customer Service

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Phone: 877-788-7858

  • How to reach a live person:
    • When the recording starts, hit "0". Listen to the recording ramble on and eventually you will be put in "music on hold" and wait for a customer service rep.
  • Hours of Operation:
    • Customer Service can be reached during normal business hours, central time.
  • Email:
  • Customer service link:
  • Main Company URL:
  • Description:
    • Coupon Deals Shopping Service

Customer Support

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Phone: 312-676-5773

  • How to reach a live person:
    • Press 1 for Customer Service, then:

      1 for Daily Deals
      2 for Groupon Getaways
      3 for Groupon Goods
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
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User Reviews

19
May

Posted by Lora Darner


on 5/19/23 at 10:46AM

I have been taken by the amount of 56.99. I never heard of Groupon until it appeared on my bank statement. I asked to have it refunded. Groupon refused. I live on SsDI. This is a hunk out of my monthly funds. Please be decent and refund my money

22
Jun

Posted by ?


on 6/22/22 at 7:09PM

Have order received Monday June 13 2022, order # starts with 1543, don't have handy; they are Swavorski earrings. Not as pictured, cheap looking. Have tried to return, no cooperation from seller, now no chat answer with Groupon ?all I asked for is printable return label to return. This is , I believe, 5th conversation with Groupon, still no resolution. I've always been for most part satisfied with orders but this one is turning out to be a pain .PLEASE send label, allow me to return for refund.

13
Dec

Posted by Jbehlmaier


on 12/13/21 at 7:47PM

It is impossible to get my problem resolved. You charged me for a purchase that I never received. I have spent all day trying to get this resolved, but to no avail. This has been a ridiculous waste of my time. I am going to take this further because it seems like a scam to me.

11
Feb

Posted by Thomas


on 2/11/21 at 8:21AM

I hate that you can't talk to a live person. I've been trying to use a voucher and it tells me to use a correct voucher number. I copy and past just as it tells me to and I get the same response!? Getting frustrated I think that ill go to a different web site that has live person to help me out with any problems that I may enter.. If I don't get any feed back consider me gone...!

17
Mar

Posted by Kathy


on 3/17/20 at 2:20PM

I have tried to find a phone number, start up a chat message and also have emailed Groupon customer service several times to no avail. I purchased a Groupon to Lulu's Grill Oceanside and found out when I was done eating that they no longer accept it. I thought they should've had a notation of that when you come in the door but they didn't. I am trying to get a refund and it says it is not refundable. However, since they are no longer accepting it we were told by the establishment that we could get it back through you. Please let me know how to make this happen!

View all 855 Groupon customer service reviews »
Customer Service Ratings

Based on 276 votes.

2.3

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Groupon customer service news
Groupon Says It Wants To Be Bought

Groupon, the daily deal website operator, is reportedly looking for a buyer and has been reaching out to potential buyers. According to a report in Recode citing two people briefed on the approaches, Groupon executives and bankers who represent the ...

IBM demands $167 million from Groupon for using its patents

IBM and Groupon have been engaged in a legal battle over patents since 2016, with the tech giant accusing the deals website of violating four of its e-commerce IPs without permission. Now, IBM is seeking $167 million from Groupon, telling jurors that ...

IBM Wins $83M In Patent Infringement Suit Against Groupon

International Business Machines was awarded an $83 million judgment in a patent court case lodged against daily deal website operator Groupon. Reuters, citing court proceedings late last week, reported that a jury in Delaware found Groupon violated IBM ...

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