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miles May 4, 2011 at 2:31 pm

FYI, if you ever want to close the account you will not be able to remove the externally linked account even though you have no open accounts at ING. Also, if you felt it was a liability, as I did, to have on-line access available to ING with-out any open accounts and still have your externally linked account – when you try and cancel on-line access to ING you wil be told that they can prevent access to ING and in turn the externally linked account but you will never be able to do business with ING again. Below are e-mails, recent, that have been copied and pasted here.

“Dear Miles,

Since you agreed to the Electronic Delivery Disclosure Notice (EDDN), you will receive all communications including statements and tax forms electronically. As a result, your 2011 tax form won’t be mailed to you.

Please know that we keep your personal information so that you can retrieve your statements, tax forms and open accounts in the future. We’re unable to make an exception and remove this information from our records even though you have no open accounts with us.

However, we’re able to disable your online access. This will also result in your 2011 1099 being mailed to your address on file. If you’d like to take advantage of this option, please respond to this email. Please keep in mind that disabling your access online will result in no other person including you, accessing your information online or on the phone. This will also prohibit you from opening any accounts with ING DIRECT in the future

Thanks,

Danielle Delgrego
ING DIRECT”

“Dear Miles,

This email will confirm that we have removed your online access, and also removed you from our marketing distribution lists. Keep in mind that you will not be able to open any additional ING DIRECT accounts in the future.

Thanks,

Mike Wynne
ING DIRECT”


Does that sound right to you??? Once an ING cutsomer it’s forever or never again.

I believe it’s true at this time. Sounds wrong to me.


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