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To whom it may concern: I recently reneted a car in Montrose, Colorado (Airport) on 8/5/09. I've always had decent service and a good car with Budget, thus, my reason for booking with you all.

The management at this Budget franchise didn't appear to have it together. The customer in front of us voiced a concern that the vehicle they ordered was not in inventory and was basically told, point blank, they had to accept what was available??

When we checked in, the agent was disinterested and dismissive. We were returning one vehicle and renting another. We were not happy with the car we were returning (there were gear issues in the high altitudes; the car "struggled" to climb hills), She tried to make us accept it nonetheless. Not until we told her firmly we weren't taking it, did she gave us another.

Behind us in line, was the same customer mentioned above, who was forced to take the car, he hadn't ordered. God only knows what his issue was, but he certainly had one!!

Anyway, I'll give Biudget another chance and "chalk" this experience up to an isolated one.


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