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The rep I spoke to on 3/4/22, at 0459, was rude when answering the phone. He specifically used foul language while speaking with me. Immediately after requesting a copy of my 2021 W2, he clearly exclaimed "This m0therf*cker here! God d@mn!"

He later stated that I have to explain the reason why it requested to speak to a supervisor citing "we don't just call a supervisor unless you have a question." He then stated I would be able to leave comments on a survey after disconnecting the call, but there was no such option.

Please address the issue that's not professional at all.


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