DFAS customer service

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Customer Service

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Phone: 888-332-7411

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User Reviews

04
Mar

Posted by Anonymous


on 3/4/22 at 3:12PM

The rep I spoke to on 3/4/22, at 0459, was rude when answering the phone. He specifically used foul language while speaking with me. Immediately after requesting a copy of my 2021 W2, he clearly exclaimed "This m0therf*cker here! God d@mn!"

He later stated that I have to explain the reason why it requested to speak to a supervisor citing "we don't just call a supervisor unless you have a question." He then stated I would be able to leave comments on a survey after disconnecting the call, but there was no such option.

Please address the issue that's not professional at all.

25
Jun

Posted by Anonymous


on 6/25/19 at 11:07AM

Live customer service not available

11
Jan

Posted by https://www.contacthelp.com/DFAS


on 1/11/18 at 11:53AM

I noted the gentleman's comment and since today I have been on the phone trying to navigate to the department by pressing the appropriate number I found I just kept going around and around and not being able to speak with a "live" voice. So this is what I did. I listened to what department I needed wrote it down and then hung up. If you don't hang up and call back in and immediately press the number you need it will not connect with a "live" person. I used both numbers the 888 number and the So, call either number and wait for the answer and immediately press the correct department number. You don't need to listen to anything, just press your correct department number. My call was answered in about 2 minutes.

08
Jan

Posted by Anonymous


on 1/8/18 at 9:17AM

Customer service is terrible. Only 1 phone number. You have to listen to countless phone trees in their entirety. When, after a long delay, you do get to talk to a real person they transfer you for yetr another long delay. I retired in June 2017, it is now January 2018. Pers 912 has send my retirement paperwork to DFAS several times and still nothing has been done. I would complain to someone, anyone, but there is no other phone number to call and I can't find any avenue to voice my frustration. I'm currently on hold again and since the wait time is extreme I knew I would have plenty of time to write this comment. It amazes me that some people want the government to control the entire nations health care.

Customer Service Ratings

Based on 133 votes.

3.1

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DFAS customer service news
EY to Audit Air Force General, Working Capital Funds Under DFAS Contract

EY has received a potential $44.2 million contract from the Defense Finance and Accounting Service to provide financial statement audit services for the U.S. Air Force's general and working capital funds. The Defense Department said Thursday the ...

DFAS Taps Kearney and Co. to Audit Defense Health Program

Kearney and Co. has won a potential $46.6 million contract from the Defense Finance and Accounting Service to conduct a financial statement audit of the Defense Health Program. The labor-hour contract has an 18-month base period plus three one-year ...

DFAS team assists with LQA debt waivers in Korea

Photo By Walter Ham | Aaron Gillison, the director of Defense Finance and Accounting Service Indianapolis...... read more read more. Photo By Walter Ham | Aaron Gillison, the director of Defense Finance and Accounting Service Indianapolis talks with ...

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