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Buyer beware when ordering from this company in our current pandemic climate.

Placed an order mid December and the order estimated January 5th as ship date. They took my money but no updates to the order since 'processing order' 3 weeks ago. I know it's around the Holidays and Covid adds to shipping delays, but my order is currently limbo.

An additional problem here is that when you call any of their Customer Service or Technical Support Phone Numbers they ring fast busy or ring a few times then receive "the number you have dialed is out of service".

When you call after hours you get their Company IVR, "you've called after hours please call back during the day", so I'm guessing the issue here is that they are back logged and slammed with phone calls with not enough support staff.

Furthermore, emails to [email protected] receive a generic ticketing system that runs a script based on your current order status (not helpful) and says to call them for additional help. And every phone number on their website, toll free or otherwise receives a busy signal during their operational hours.

My previous system from 7 years ago still works great, I think the problem here is they are understaffed with personnel, given everyone 'working from home", which I'm sure doesn't translate well to assembling computer equipment at an Office/Distribution Center.


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