iBUYPOWER customer service

Please find iBUYPOWER customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the iBUYPOWER listing at any time if you have new information.

How to reach a live person:
- Press 1
Hours of Operation:
- Mon-Fri: 8:30am-5:00pm PST
Email:
- This information has not been added.
  Click here to update this department.
Customer service link:
- Click Here
Main Company URL:
- http://www.ibuypower.com
Description:
- This information has not been added.
  Click here to update this department.

User Reviews

Mar

Posted by Anonymous

on 3/15/21 at 1:23PM

Impossible to reach anyone -- they "provide" the following options:
- Support Line on website: Does not work
- Email: They will not respond
- Discord: Ticketing system is maxed out

The only way I got someone to help was through Twitter posts. Seriously.

Jan

Posted by Anonymous

on 1/6/21 at 11:09AM

Buyer beware when ordering from this company in our current pandemic climate.

Placed an order mid December and the order estimated January 5th as ship date. They took my money but no updates to the order since 'processing order' 3 weeks ago. I know it's around the Holidays and Covid adds to shipping delays, but my order is currently limbo.

An additional problem here is that when you call any of their Customer Service or Technical Support Phone Numbers they ring fast busy or ring a few times then receive "the number you have dialed is out of service".

When you call after hours you get their Company IVR, "you've called after hours please call back during the day", so I'm guessing the issue here is that they are back logged and slammed with phone calls with not enough support staff.

Furthermore, emails to [email protected] receive a generic ticketing system that runs a script based on your current order status (not helpful) and says to call them for additional help. And every phone number on their website, toll free or otherwise receives a busy signal during their operational hours.

My previous system from 7 years ago still works great, I think the problem here is they are understaffed with personnel, given everyone 'working from home", which I'm sure doesn't translate well to assembling computer equipment at an Office/Distribution Center.

Dec

Posted by Anonymous

on 12/9/20 at 10:34AM

I placed an order 2 weeks ago and no one can answer the stupid phone. Line full every time!!! They charged me $864.92 then told me I had to call them to verify the address because they were "different". Well I checked and they were the EXACT SAME!! So now I am waiting for 2 weeks for no response!

Dec

Posted by Christiana

on 12/4/20 at 11:02AM

I placed an order last Friday, Black Friday, and accidently used my po box as my billing when I called the credit card company it has my physical address. I need to get in touch with someone to make the billing and shipping the same and run the card again. I have literally tried calling hundreds of time and the call will not go through. What do I need to do to make sure my order is not cancelled.

Nov

Posted by Anonymous

on 11/5/17 at 9:59PM

It's just about the sorriest cpu we have ever bought took 5 hrs to get it to come on when we got it home usb ports doesn't work sometimes it won't load Windows my wife is soooooo pised

View all 8 iBUYPOWER customer service reviews »

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User Reviews

Mar

Posted by Anonymous

Jan

Posted by Anonymous

Dec

Posted by Anonymous

Dec

Posted by Christiana

Nov

Posted by Anonymous

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