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I just left the Ulta store in Solon, OH where I made. $67 purchase. I bought some Living Proof products and on each and every shelf there was a sign, buy this and you will receive a free 1 oz shampoo and conditioner from our color care line. I asked and was told by a salesperson that you get these at checkout.

So upon checkout I was told "oh, we don't have that. I'm not sure if we ever received it Or if we did have some but then Ran out." Ok I said, but the. You should take the signs down because they are no longer (or were never) true. The cashier called over the manager and I suggested (nicely, because I'm a nice person) that the signs be removed since the store couldn't fulfill the sign's promise. Her answer? "Oh we're not allowed to do that because that's the promotion that's going on." "But you don't have the free samples which means the signs shouldn't be there since you can't provide what the signs promise" I said. Her reply, "Well that's just the risk you take!"

Are you kidding me???


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