Ulta customer service

Ulta is a national chain of beauty and cosmetics stores. Ulta also features in-house beauty salons and skin care treatment centers. Ulta offers customer service by email, phone or mailing address.

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Customer Service

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Phone: 866-983-8582

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  • Hours of Operation:
    • Mon-Fri: 8am-5pm CST
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User Reviews

12
Dec

Posted by Anonymous


on 12/12/20 at 4:52PM

I'm very dissatisfied with the idea of your coupon. It expired on the 9th. The saleslady said that I would be getting something later. What good is that when I needed it today? I don't plan on coming back anytime in the future. I bought the James Charles pallette with the intent that was going to get the discount. I'm 72 yrs. old with a fixed income of $ 1000.00 a month which doesn't go far. So you can imagine my disappointment I am having today.

15
Jun

Posted by Sandra H


on 6/15/19 at 3:00PM

I just left the Ulta store in Solon, OH where I made. $67 purchase. I bought some Living Proof products and on each and every shelf there was a sign, buy this and you will receive a free 1 oz shampoo and conditioner from our color care line. I asked and was told by a salesperson that you get these at checkout.

So upon checkout I was told "oh, we don't have that. I'm not sure if we ever received it Or if we did have some but then Ran out." Ok I said, but the. You should take the signs down because they are no longer (or were never) true. The cashier called over the manager and I suggested (nicely, because I'm a nice person) that the signs be removed since the store couldn't fulfill the sign's promise. Her answer? "Oh we're not allowed to do that because that's the promotion that's going on." "But you don't have the free samples which means the signs shouldn't be there since you can't provide what the signs promise" I said. Her reply, "Well that's just the risk you take!"

Are you kidding me???

26
May

Posted by Andrea Rosenberg


on 5/26/19 at 3:39AM

I have been trying to talk to someone about 2 returns that still have NOT BEEN REFUNDED SINCE 5/14 to my debit card

15
May

Posted by Ana Maria


on 5/15/18 at 10:09PM

Hello. I just attempted to become your customer in the Santa Maria, CA store. I called to confirm this evening that they had the Mac eye liner called Blitz and Glitz. I live outside Santa Maria, and got there as soon as I could which was 3 minutes before closing (9pm). This was according to my Verizon cellphone which I believe is accurate. When I arrived there, the door was already locked and I could see many customers in the store. I tried indicating to an employee I needed help and was ignored. I also called and was treated somewhat rudely and no one seemed to care they locked the door prior to 9, the advertised closing time. I'm chronically ill and for me driving 30 minutes is difficult. I tried calling again and spoke with a kind lady who understood, but was then transferred to someone who identified herself as the retail manager, Lisa. She absolutely didn't care at all about how difficult it was for me to get there nor the fact I was there calling to please be let in to pick up the product waiting for me at the counter 20 feet away BEFORE closing . You guys are new in this area. If you want to stay open, please consider improving your customer service. The little gal lied and told me she didn't lock the door till 9 pm, but I know better because I was standing there and calling to please be let in before 9 pm. I have the timing record on my phone. Please consider reviewing video to see when they're actually closing the store, because they're going to lose more customers than just me by treating people this way. Good luck. As for me, I'm going to order online through Macy's where people appear to care more about my business than your employees do. Sincerely, Ana Maria Raposo-Silva of Nipomo, CA

07
Feb

Posted by Love my kids


on 2/7/18 at 12:56AM

I go to ulta way to much but yesterday' purchased a micheal Todd face cleaner got it home excited to charge it an use it an someone has put a clarisonic in the box so I took it to the store to exchange it to get the one I paid for

They wouldn't do nothing

So I'm out almost $200.00

It's thier fault an yet they won't do nothing

I'll start shopping other places

An will rake this to small claims court because it's not right

View all 92 Ulta customer service reviews »
Customer Service Ratings

Based on 134 votes.

2.8

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Hours of Operation

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Ulta customer service news
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Ulta Beauty opening 3rd store in Hawaii

Ulta Beauty, a national beauty retailer, announced today it is opening its third store in Hawaii at Kailua Town Center this month. Doors will open at 10 a.m. on Oct 26 at 609 Kailua Road, No. 106, in the former Pier 1 Imports retail space. The first ...

WWD List: Adidas, The Men's Wearhouse and Ulta Beauty Tops in Site Performance

In a new report on e-commerce site performance, Retail Systems Research found that companies are adding more functionality to sites via third-party vendors — but they're failing to understand how these technologies are impacting the consumer ...

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