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I got his as a christmas gift and vever took it out of the box until a few weeks ago. The sweeper?Blower will NOT blow dry grass off a single sidewalk block. I called and was told that is not right. I got another and same thing. I called back and was told I could get a refund and they would issue a postage label to return it and to call the 800# for instructions. I do that and was told they would fix or send a replacement. I don't want this product it is useless. I told them I was told I could return it even though it was past the date because of the circumstances. They tell me to call the other # back, so now I go back and forth with NO results. I have an on going case issue with this item. My case was elevated last week and I was suppose to get a phone response in 24 to 48 hours. No response after 5 days. I call back and again get the response I will get a call back in 24 to 48 hours. Still waiting. Unbelievably poor customer service. Hours on the phone literally and still waiting for a response. I have been lied to by more than 1 representative and I am stuck with a product that does NOT work as advertised. It says 125 MPH power yet a small hair dryer has more power. This is NOT what you expect from Black and decker.


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