Flag Boston Globe Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I spoke with three people today re my poor record of home delivery over the last month or so. Today, once, again, my paper was delivered soaking wet. Really unacceptable when the weather report called for heavy rain. Like most people, who get home delivery, and we're fewer now than ever, we don't like to wait until afternoon to read, if we're around...so we go and buy another paper. Between M-Sa and Sun deliveries. we've spent about $20 out of pocket over the last 4-6 weeks, in addition for what we pay for home delivery. None of the people that I spoke with were willing to work with me on a solution and the last one left me on hold for 15 minutes looking for a supervisor. I'm not entirely certain what I expected, but having been a loyal customer for over 30 years, I expected more. I was told at 8am this morning that I would get a callback today. It never came. It's not the $20 that I'm looking for. It's some amount of better customer service and creative solutions. There's no other newspaper that I would prefer to read daily so I don't have much leverage. I expect to hear back from someone that can make me feel better about this. I'm not pleased right now.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video