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I want to thank two people Kathleen and Badiara, that work at the Sears located in briarwood mall in Ann Arbor, MI. On Thursday, May 17, 2018, I went to the store 20 minutes before they closed I was shopping for clothes for my mother who is 75 years old and has dementia. I was in a frantic trying to find her something to wear to go to her best friends funeral. The announcement over the Intercom announced that the store was going to be closed and the lights began to turned off. Kathleen was the sales associate on duty that evening saw me and came over to help me. She was very calm and friendly and she asked what I was looking for and walked me over to exactly what I was looking for and gave me a couple suggestions. She than walked me to the register and a young man named Badiara (Bibi) was even more pleasant and kind. The lights were off but they made me feel like they wanted me to be their number one priority without being made to feel like a nuisance. This was the most memorable Customer service I have ever received and I hope someone from the top of the Sears organization reads this and give these two individual recognization for a job well done. Oh, I forgot to mention that my mom was very happy with the pants and cardigan from Lands End, she said they were very comfortable. Thank you, again.


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