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Re-nominating Comcast as Worst Company in North American -- though in reality only their repair crews are on this continent, with customer "service" outsourced to the Philippines. Yesterday Comcast email was down for at least 7 hours. I had to speak with THREE reps over a period of SIXTY minutes just to be informed that the problem was at Comcast's end. The first rep read from a script to advise me I should purge "cookies" from cache and reboot computer. When I asked for a supervisor she put me on hold, never to return. Second rep was also at a loss; again, I requested a supervisor. Supervisor took TWENY minutes to inform me about the outage, saying she "assumed" the previous reps would have told me. English-speaking ability at the call center is MINIMAL; they may understand basic sentences but are unable to grasp anything even slightly complex or to put anything into context and have ZERO knowledge of local conditions.

I called the Comcast "corporate office" today to complain and spoke with someone in Tucson who used the word "unfortunately" about 100 times. He claimed there was something called a "We're on It" line based in the U.S. that customers could call to avoid the Philippines customer-"service" center but said he was "not allowed to disclose the number" and that I could "find it online." Online search revealed NO phone number for this dubious entity, just more of the usual B.S. Corp-office exec also refused to issue credit for the time that email service was out, saying since Comcast email is "free" they have no obligation to compensate.

WORST COMPANY EVER. NO ACTUAL CUSTOMER SERVICE; YOU ARE ON YOUR OWN IF YOU HAVE A PROBLEM, UNLESS YOU HAVE THE PATIENCE TO DEAL WITH MINIMALLY ENLISH-SPEAKING "REPS" IN ANOTHER COUNTRY.


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