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This (Feb. 2018) is the second time in about 4 years I've needed customer support at Bernina and both times I've hit a brick wall trying to get help through Bernina's web page. Their web page is nicely designed to look friendly, but Bernina provides no "Customer Support" phone number on their web page, and emails sent to customer Support via their web page go unanswered. Very frustrating considering the price one pays for Bernina sewing machines.


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