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I have spent over 10 hours this week on the phone to United with no assistance.

First my daughter and boyfriend got stuck for 30 hours on Christmas Day oin route from San Francisco to Dublin as the airlines did not provide a wheelchair as requested and when it arrived 45 minutes later the missed their flight . They were routed the next day via Newark and were assured that their bags were on board . When they arrived in Dublin no bags could be found . " left behind in Chicago"

We spent 3 days and countless trips to Dublin airport still no bags . The kids had to buy new wedding outfits etc and were so stressed .

You would think what else could go wrong ??

When they arrived at Dublin airport to get their non stop air lingus ( booked by united 8 months ago) to SFO no seats for them.

Also no one at United desk in Dublin to assist . We her parents spent 3 hours on the phone with United had a 45 min hold to talk . They could do nothing for them , yes they agreed but still nothing they could do . They offered flights out tomorrow with 28 hour lay over and several stops .

No hotel accommodation etc . " you can try claiming back but no Guaranteex

The kids are stuck in Dublin have now lost 3 days vacation due to united incompetence .

This is so hard to believe .


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