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I finally gave up after being on hold for customer service for 22 minutes. My reference number is 141572646. I was promised a replacement frame for my polarized M-frame Oakley sunglasses TWO MONTHS ago. All calls to the Lenscrafters store where I left the item have been the same, the frame is on 'backorder', with no timeframe for arrival.
This is unacceptable. I was promised a replacement for my broken glasses, please either fulfill your promise or send me a new pair of sunglasses.
I'm not impressed with your business model. Please rectify this situation immediately. I paid over $200 for these glasses and would greatly appreciate it if you would fix them, as you promised. Very Truly Yours, Bobby van Deusen 850-261-5025 [email protected]


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