Oakley customer service

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Customer Service

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Phone: 800-403-7449

  • How to reach a live person:
    • Press 3

      Select your type of product and you will be put in the queue to speak to an agent
  • Hours of Operation:
    • Mon-Fri: 6a-8pm PST
      Sat: 9am-4pm PST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • I had trouble getting through on the number 3-4 times before it finally worked. Not sure if that was just today, or if they always have trouble with their incoming lines.

User Reviews

22
Mar

Posted by Mike


on 3/22/19 at 11:42AM

Waited on hold for 15 minutes because my 150.00$$$ sunglasses did not come with what I was supposed to get they say they were going to send me the black drawstring bag used to store them an wipe them since it was not in store with what I purchased after they said they were going to then turned around and want 28.00 for the crap I didnt recieve then I tell them nope bull they try to say they will give me a 10% discount but nope I will buy something from Walmart or better yet start buying ray bans instead of Oakleys I guess instead of spending 130.00 or more yearly on Oakley�s figures they would try to help out there customers but oh well there lost especially for a 50 cent drawstring bag

01
Aug

Posted by Anonymous


on 8/1/17 at 5:36PM

My fiancé bought me a pair of Oakleys for Christmas. They were almost 200.00, and now less then a year later I needed them to glue back a rubber piece and they said they don't offer that service, but could give me a new pair for 25% off. I put my sunglasses in a case when I am not wearing them, so I have taken all the preventive measures and now they won't fix them when they are less then a year old. Horrible customer service for such an expensive pair of sunglasses. You have officially lost me as a customer. I didn't even need anything replaced and that's obviously too difficult for your store to handle. What a waste of money your sunglasses are. To anyone that hopes to get great customer service this not the company. Look elsewhere!!

16
May

Posted by Anonymous


on 5/16/17 at 12:23PM

I finally gave up after being on hold for customer service for 22 minutes. My reference number is 141572646. I was promised a replacement frame for my polarized M-frame Oakley sunglasses TWO MONTHS ago. All calls to the Lenscrafters store where I left the item have been the same, the frame is on 'backorder', with no timeframe for arrival.
This is unacceptable. I was promised a replacement for my broken glasses, please either fulfill your promise or send me a new pair of sunglasses.
I'm not impressed with your business model. Please rectify this situation immediately. I paid over $200 for these glasses and would greatly appreciate it if you would fix them, as you promised. Very Truly Yours, Bobby van Deusen 850-261-5025 [email protected]

01
Mar

Posted by Anonymous


on 3/1/17 at 5:20PM

Horrible customer service. On January 11, 2017, I order a part for my Oakley frames, and on February 2, 2017, I placed a follow-up phone call to check the status of the part. During the phone the call I was informed the part was not available, but I should have the part by February 11. However, I still have not received the part. I called customer service today to follow up on the part and I was put on hold for over an hour. Now, customer service has no record of my ordering of the part.

27
Feb

Posted by Anonymous


on 2/27/17 at 5:04PM

I have waited and waited on phone for customer service and have not yet gotten to talk to anyone. I have the old M Frame sunglasses and I can't get any accessories for it. I been told those sunglasses are discontinued. So what am I suppose to do now?

View all 12 Oakley customer service reviews »
Customer Service Ratings

Based on 111 votes.

3.2

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