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Have been waiting over 3 week for an estimate for the cost of fence install. We contacted the home improvement department several times and have been told that they can't give us an estimate until your worker turns in the measurements. And have finally been told after we have taken time off our job to accommodate the service departments time that if we're not happy with their service and if we don't want to continue to wait that we should go somewhere else. I have been a loyal customer of Sears for over 20 years and altgough Sears may be closing stores and reorganizing there is no excuse / reason for leaving customers " out in the cold". Customer service is the worst I have experienced in years. Customer serbice is totally unacceptable.


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