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Hello

I would like to suggest that you improve the returns and customer service department in the East Bayamon Store in Puerto Rico (#363).

On Friday, March 17 I purchased several items. By mistake a bought the wrong HP ink cartridges. I realized my mistake when I got to my car, and walked back to the store immediately. Then my torture began. First, I had to wait in the returns line. Then the employee in the returns department told me to go to the customer service department in front of the cash registers. There I had to wait a long time in line again. I thought the the customer service employee was going to ask another employee to get the product that I wanted. Instead he asked me to get my product myself. When I returned, he asked to wait in line again. This was the 3rd time that I had to wait in line.

The reason I am writing this is because I have been a loyal Costco customer for many years. However, my experience today was very, very disappointing.

Cordially,

Cristina Guerra


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