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I have successfully used hotwire for bookings for years but the experience with a hotel stay last week did not measure up and was down right dangerous. I book a room @ America Best Hotels against my better judgement last Week on February 22nd @ 16410 North Freeway in Houston Texas. I was unable to remain in the room and was force to leave because of a gas smell which caused headache, nausea and painful throat. I spoke with the night manager who was not fluent in English. I was force to leave and return the following morning for my luggage. The day manager did confirm problem does exist with room 101.

I would like a refund for the room since it was impossible to use the room for evening.

If you could response to : Ken

I notice no way to contact customer service at Hotwire by phone


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