Hotwire customer service

Please find Hotwire customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Hotwire listing at any time if you have new information.

Customer Care

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  • How to reach a live person:
    • Press # until transferred. Took me 2 times.
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User Reviews

Posted by Anonymous


This was one of the worst experiences i have ever had in all the years of booking through hotwire.com by the elevator and the ice machine. I feel that this room was a total reject and we didn't get the service that we paid for.

Posted by Anonymous


Why is it so hard to cancel a reservation?

Posted by Anonymous


No satisfaction from customer support or Manager. Hotel overrated. The Sunset Inn in Moore ,OK should not be a 2 star rated Hotel. Having stayed there, it is filthy, unidentified bugs on both carpet and walls and fist holes punched thru the bathroom door. The police were raiding it the night we attempted to stay. It did not come up as a 2 star on your list of Hotels for that price in that location of Oklahoma City South. A call was made within 5 minutes of the booking. The motel does not even have reservation yet in their bookings. I want out of this reservation!!! Please help me

Posted by Anonymous


I forgot to add to my survey of being at the king oscar hotel in centralia washington on March 21st, 2014. I said don't go. Two more reasons to add. The heater unit blew right at you with no adjustment and very complicated to make changes. Pillows were huge and just chunks of foam cut up, extremely uncomfortable. The food service area is very small so if anyone is in there then there is no access to the food. The place should not be on your list!!!

Posted by montypython


Having seen fair pricing went for a car rental, but ultimately had to pay extra sum without any clarification. I've not had any confusion no customer service can be worse than this. This is nothing but waste of your hard earned cash and precious time. On Hotwire site they show unreal arranging offers to have you in their payment pipe. I would rather suggest going for At least I was in no way turned down by that one!

Customer Service Ratings

Based on 134 votes.

2.8

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Corporate Office

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Customer Service Scoreboard

See detailed Hotwire customer service rankings, employee comments and much more from our sister site.

Hotwire customer service news

Hotwire: Critics, Including Us, Were Wrong

The biggest problem we have ever experienced with customer service was being instructed to leave a message, only to have it returned by a live English-speaking representative — based in the United States — who solved the problem in a matter of minutes.


Major Recognition For Hotwire Communications

Call Comcast for customer service and you'll likely speak with a a poorly trained rep in Jamaica or Alabama who will tell you that the first available appointment is three weeks from never. Call Hotwire for customer service and your call will either be ...


Lost in the Stars of a Hotel's Rating

When I later double-checked this through an online chat with a Hotwire customer representative, I was told that the Clarion in Ithaca is actually a 2-star property. In another online chat, I was told it's a 2.5-star property. Regardless, when I called ...

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