Hotwire customer service

Please find Hotwire customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Hotwire listing at any time if you have new information.

Customer Care

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    • Press # until transferred. Took me 2 times.
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User Reviews

Posted by Anonymous

I forgot to add to my survey of being at the king oscar hotel in centralia washington on March 21st, 2014. I said don't go. Two more reasons to add. The heater unit blew right at you with no adjustment and very complicated to make changes. Pillows were huge and just chunks of foam cut up, extremely uncomfortable. The food service area is very small so if anyone is in there then there is no access to the food. The place should not be on your list!!!

Posted by montypython

Having seen fair pricing went for a car rental, but ultimately had to pay extra sum without any clarification. I've not had any confusion no customer service can be worse than this. This is nothing but waste of your hard earned cash and precious time. On Hotwire site they show unreal arranging offers to have you in their payment pipe. I would rather suggest going for At least I was in no way turned down by that one!

Posted by pissed

I am through with Hot wire also. Customer service is NO HELP at all. Pending charges that were deleted by my bank to cause my account to go into the red. They were rude also.

Posted by Anonymous

Hot Wire booked me at a Quality Inn and the room was Filthy and full of Cockroaches and I have been trying to contact HOT WIRE by Mail and they do not list a valid address so I can send pictures of the room and the filth. also the customer service is rude and they hang up on you so if you have a complaint forget it use any other service besides Hot Wire.

Posted by ED

I will never use hotwire again for a car rental. The first time I used Hotwire, I had a wonderful experience. The 2nd time, this past week, for a car rental from Hertz, it was terrible. Even though the car was prepaid, Hertz did not have the type of car I had reserved at Ft Lauderdale Airport. My family,a party of 5 including a 97 yr old mother-in-law, waited for over an hr.for a full size car. After an hr. I had to take whatever they had. Hertz customer service was terrible. Told that I could exchange it at a local Hertz location.Not so. Called different local Hertz locations daily, for over 4- days, explained my problem,left name & no, nobody called me back. Saddled with a car that I did not want for 9 days. Hotwire does not disclose the name of the car rental until you have already paid for it, and the sale is final.Beware of Hertz.

Customer Service Ratings

Based on 133 votes.


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Customer Service Scoreboard

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Hotwire customer service news

Hotwire hotel rating comes with surprise

I'm given the impression that Hotwire's customer-service agents are instructed to never issue refunds or changes unless authorized by a supervisor. And the supervisor to whom you spoke apparently didn't listen to anything you had to say. ...

Last-Minute Travel Deal Specialist Hotwire Launches Hotel-Focused iPad App

The app also makes Hotwire's customer service numbers easily available. It's quick, easy to use, and works especially well for last-minute bookings — as long as you're willing to roll the dice, since you don't know exactly what you're getting ...

Hotwire Communications Colocates With Colo Atl

"Ideally situated in downtown Atlanta, Colo Atl not only meets these needs, but demonstrates a level of personalized attention and customer service that money can't buy. Additionally, its policy of $0 monthly recurring cross-connect fees between other ...

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