Posted by Anonymous
I am hurt and disappointed in you all service I booked 2 rooms for Kansas MO in Febuary 2020 for June 2020 for 9 nights paid the total amount of $1,406.29 because of the Covid -19 all events were cancelled so I called March 31 2020 to asked for cancellation and refund instead of refund the credited my money to a Hotdollar account and not back to my credit cards the problem with that is that all the events that I booked the rooms for are still canceled ,I call and the people in customer service dept will not help and are being very unprofessional and today 12/8/2020 I called and the person that I spoke with were rude and hung up in me this happen at 11:14 am CST and the call ended 9 mins later by her hanging up on me the person had some type asscent