Hotwire customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Hotwire.

Posted by Anonymous


I am hurt and disappointed in you all service I booked 2 rooms for Kansas MO in Febuary 2020 for June 2020 for 9 nights paid the total amount of $1,406.29 because of the Covid -19 all events were cancelled so I called March 31 2020 to asked for cancellation and refund instead of refund the credited my money to a Hotdollar account and not back to my credit cards the problem with that is that all the events that I booked the rooms for are still canceled ,I call and the people in customer service dept will not help and are being very unprofessional and today 12/8/2020 I called and the person that I spoke with were rude and hung up in me this happen at 11:14 am CST and the call ended 9 mins later by her hanging up on me the person had some type asscent

Posted by Anonymous


I am very disappointed in my service with my hotel booking.
This experience was horrible. I had to relocate "3" times, to get a decent room. The rooms had issues: faulty lighting, unclean bathrooms, uncleaned/dirty a/c with mildew, musty smell, and unclean bed linen. One room had explicit activity next door and the exercise equipment was rusty, broken parts, mildew spots on equipment, area very dirty and not in safe or workable use.
This is the worst experience I have received....not what I expected!

Posted by Edward


On Sept.17th, we picked up our rental car at PIE Airport as scheduled. We were traveling to Treasure Island to assess any damages incurred to our condominium as a result of hurricane Irma. We were scheduled to return our power one week later on September 24, 2017. We were dismayed to find our residence had suffered water and mold damage and power searchs to our refrigerator and air conditioning rendering both unusable. Because of this devastation, we changed our departure from Florida from the 24 th to the 21st. Our airline graciously changed or flights with no cost because of our reason for early departure. We contacted your office as well as the car company you had booked for us in an attempt to collect reimbursement for the days we did not use the vehicle. Both parties kept " passing the buck" to each other.....however not to us! We would really appreciate any consideration you could extend to us as far as compensation for the unused, but paid for, days of rental.

Posted by Anonymous


I have successfully used hotwire for bookings for years but the experience with a hotel stay last week did not measure up and was down right dangerous. I book a room @ America Best Hotels against my better judgement last Week on February 22nd @ 16410 North Freeway in Houston Texas. I was unable to remain in the room and was force to leave because of a gas smell which caused headache, nausea and painful throat. I spoke with the night manager who was not fluent in English. I was force to leave and return the following morning for my luggage. The day manager did confirm problem does exist with room 101.

I would like a refund for the room since it was impossible to use the room for evening.

If you could response to : Ken

I notice no way to contact customer service at Hotwire by phone

Posted by suzydanger


I booked 3 nights over the phone for a needed break from remodel in my home. November 2016. The amenities rate & convience was perfect I thought! Unfortunately I packed & drove to the venue...Nit one thing Hotwire told me was true about amenities!..NOTHING! The suite was small with a bricked area( close. To bed) that had a metal handicap seat glued to the real& a hose dropped over seat! Np pool no tub no inyernetetc. That's the good part..the worst The front desk guy gave me a key to see "What you already know" . Total time inside less than 10 minutes . I had an allergic reaction that cause me to gag and work for air to breath!! Gave the key back & ran out of there! After approx 35 minutes reaction was over& some time later back to normal! All very scary. REFUND was told In November 2016 I would get one. Feb.15 2017. Zero$$

Posted by John Coyne


I just got off the telephone with Ian, one of your customer support representatives. We discussed a charge of $111.38 charged to my US Bank MasterCard Account. Under both my business account email as well as through my personal E-mail he could find no correleation as to how this charge got onto my

credit card statement. He advised me to write to you about this charge. There is a reference number stated next to a Transaction date which is: 09/30/2016; the ref. Number is 9865. Please either explain how this charge has appeared on my statement or remove it and credit my account for the $111.38. thank you for a prompt response!

Posted by Anonymous


Stay away from Hotwire! Booked 2 beds was given queen bed with couch! Totally out of luck ~ room awful! was told the loveseat would have to do!

Posted by Anonymous


Please note that I have an itinerary number for a mid-size Hertz car rental in Tulsa, OK for the dates of Nov 17-Nov2, 2016. I have just been diagnosed with Stage 4 adenocarcinoma of the liver and have been forced to cancel my trip.

I would respectfully request that a review of this situation be considered for a refund for the cost of this reservation. I am prepared to submit any supporting documentation necessary to validate this medical condition.

Very truly yours,

Matthew L McKerley

Posted by Terribly dissatisfied


I tried booking rental car through hotwire app. On my end, the booking never went through while all along the money was being taken off my card. I contacted them directly where they ran my card a couple more times because they also said it did not go through. The card began declining. Hotwire informed me it was an issue on my end to find out the money had been taken out of my account. Now I have a rep from hotwire with my bank online. The bank explains the charges have went through. Hotwire says it nothing they can do. The charges should just drop off. 5hrs I spent out of my day trying to correct this issue. I was not able to rent a car having to pretty much cancel my trip because funds were exhausted due to them taking my money and other places requiring a major credit card.
I will never recommend this site to anyone. I have contacted the better business burea on them. I was hung on repeatedly when I beleive the representative was I a positing of not having an answer. I was told that there was no supervisor available or they did not have cooperate number.

Posted by Anonymous


Made a reservation for a car rental thru Hotwire for Thrifty in Panama City Beach at the airport. There was not a care available that o had contracted for. They said I would have to wait 2 hours for a car. I suggested they give me whatever they had at my contract price but they were only willing to make me pay for a more expensive behicle

Posted by Anonymous


On or about 15 days ago I contact customer support via email. Got the normal response send such and such and should take 7 to 10 days to adjust the double billing. Well three time I tried to contact a customer service manager and twice got the same from the rep that answered I need to confirm the problem. Well was put on hold for five minutes or more and the rep came back it's still in the process. Now it's been 15 business days and no results.

Posted by JPH


Absolute worst customer service experience I have ever had in my life. I strongly recommend not using Hotwire. They gave me a low ball price and as soon as I booked the trip I all the sudden started getting all these hidden fees. Of course when you book its final so after paying the hidden fees it raised the price almost 50%. When I called customer support (which is overseas)they gave me a hard time on the phone and eventually agreed to refund me the fees when I insisted on speaking with a manager. After never getting a refund, I called back and they said that they never had a record of me calling and that they would not refund anything for me. So basically I was lied to, so I immediately had my account deactivated. I strongly recommend that you stay away from this company because they are very dishonest and will do anything to get your money, and once they have it I promise you will not get it back.

Posted by Anonymous


I am unable to get a confirmation email. I called 6 times and have been disconnected. I booked it with a hot wire representive over the phone

My number She booked a one king Room instead of standard 2 beds it I for one adult and 2 kids

Posted by Anonymous


Trying to contact Hotwire is absolutely "Ridiculous"
After trying to speak with customer service to correct a reservation they had screwed up I was put on hold then asked many questions that had nothing to do with what i had called about.
then i was cut-off.
So IO am cancelling this reservation and going with some other company.

Posted by Anonymous


Hotwire customer service is HORRIBLE. I just called to ask a simple question. A lady from the Philippines answered my call. After my question she screamed into the phone then set it down and walked away. I could hear all of the converstations in the room lots of laughing and languages I could not understand. I was on the phone a good 5 minutes trying to get her back on the phone but no success. Won't be using Hotwire again after this.

Posted by davidshowmestate


Hotwire totaly screwed me this morning .. Stuck me in a hotel i would never stay at .

I am totally done with this comapny.

Posted by Anonymous


Things do not always go as planned. Some time it is my fault and I click on the wrong choice. As in the case yesterday and I needed to call. I called Hotwire, support line as a have done in the passed. However, Hotwire has move all there support line over to the Philippines. The suport has gone from very good to Zero. Expect to spend hours for little results.
I book around 100 hotel nights a year using Hotwire. For the most part it has been very good.
That has ended! -- I have will move to a new service, that has service. Bye

Posted by Anonymous


DO NOT USE HOTWIRE...had major problems with a "4 star hotel"......it was probably 2 star if that in Fort Lauderdale. Spent 3-4 hrs with customer service, they act like they will credit you back some money and then they hang up on you. It happened 4 times today!! Scammers ! Use at ur own risk

Posted by darly


spent 4 hours on hold trying to reach a live person and finally gave up
my second attempt, i waited 2 hours and gave up!!!
this is ridiculous

Posted by Anonymous


Been on the phone for almost 2 hrs trying to get a receipt sent to my email address

Posted by Anonymous


Very bad customer service. Hot Wire just charged my credit card 6 time for one booking of a wrong hotel I've been on the phone for 3 hours, trying to get through someone, they kept on transferring me between Expedia, HotWire, some 3rd party booking. And I still have not get the booking nor the charge resolved. WTH.....

Posted by Anonymous


My flight cancelled twice, airline issues, which made my car reservation invalid. Hotwire refund the money to hot dollars (credit) but would not allow me to use it for another cat rental. I should feel blessed. Hotwire has horrible customer service. Lessoned learned. I just lost 556.08. DONT USE HOTWIRE!

Posted by Anonymous


The idea of customer support is to hang up and do nothing. I will never use hotwire again or stay at Fiserman's Warf hotels by Hoiliday Inn. They will put it to you with hidden fees.

Posted by Anonymous


Horrible customer service, I would not recommend hot wire to anyone!

Posted by anonymous


I work at a hotel and Hotwire sends us numerous reservations daily. We, as a hotel, have had to call Hotwire about various things in which Hotwire had to fix. Needless to say numerous phone calls to them, being 'redirected' to some other department, only for them to transfer me to seemingly the un-english-speaking person sitting next to them.... grr.... We've been transferred numerous times, only to get hung up on. We, as a hotel, cannot stand Hotwire. Their customer service sucks.

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