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On Sept.17th, we picked up our rental car at PIE Airport as scheduled. We were traveling to Treasure Island to assess any damages incurred to our condominium as a result of hurricane Irma. We were scheduled to return our power one week later on September 24, 2017. We were dismayed to find our residence had suffered water and mold damage and power searchs to our refrigerator and air conditioning rendering both unusable. Because of this devastation, we changed our departure from Florida from the 24 th to the 21st. Our airline graciously changed or flights with no cost because of our reason for early departure. We contacted your office as well as the car company you had booked for us in an attempt to collect reimbursement for the days we did not use the vehicle. Both parties kept " passing the buck" to each other.....however not to us! We would really appreciate any consideration you could extend to us as far as compensation for the unused, but paid for, days of rental.


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