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Wow. Best service today....worst experience yesterday. Went to pay my bill at Carolina Beach NC office yesterday. I rarely do that. Customer rep's name was Samantha. Rude, obnoxious, grabbed papers from my hand. She told me I had a poor attitude. I told her she had poor attitued. Samantha told me she couldn't take my payment - system wouldn't let her - 3x. Would provide no explanation. I asked for supervisor - she said she was in charge. Guess what, she is NOT in charge. There was a supervisor there.
Today I call 800 number and tell my story to Montrel. He immediately writes up complaint and tells me she is not the supervisor. AND that she was entering my routing number with an extra digit; probably why it wouldn't go through, huh Samantha? Montrel is the ultimate customer service rep; easy to work with and should be a supervisor.

BTW I stormed out of the local office telling Samantha I thought she was a liar. I won't apologize for that. She needs to go.


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