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This airline is for the birds. I spend an hoUr trying to reach someone in complaint department. Then they tell me it is done online or I could leave a message. Message box was full . . .no wonder, to many complaints. I traveled unfortunately with United this past weekend from San Francisco to Fort Lauderdale. I requested emergency exit as they gave it to me on flight going. The gentleman at gate said it was an upgrade and I would have to pay. I told him That they gave me that seat without me even asking at the ticket counter coming in. They asked me if I could assist in case of emergency. I said yes. I proceed on plane and the emergency seats are empty. One man immediately moved up and took the seat. Another girl moved who was behind me. I was fuming. I call flight attendant and asked her if I too can move up. She said no they were upgraded seats. I told her that those people moved up. She said she would get supervisor. It was the same man at gate. I asked if I could move up like they did. The other flight attendant told me they can't move up. He comes and said let them. I said well, can I move up too. There were more seats. Only two seats were taken on opposite sides. He said no that there families worked for company. Now, I know that wasn't true as she told me so. That was so wrong in so many ways. trying to talk with someone from United is another story. Terrible, terrible terrible!


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