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I have have duplicate hotel fees taken from my account. I book with Travelocity pay them online then a duplicate charge plus some(Baymount Inn) I authorised pet fee $65.00 and Hotel charged $175,????. . Baymount manager refused to acknowledge overcharge rudely told me they were keeping my money.They had already refunded the duplicate hotel fee and damage deposited hold also was returned. I authorized $65. Pet fee only!! Quality Inn 2 wks later sent a duplicate charge of $104 for their room.Crossroads required a cash payment due to the after hour check in tume. Suntrust responded with an email stating that hotels had denied any overcharge and travelocity issued me coupons for a bad experience and cash overcharge from Crossroads.I'm out over$275 from the Baymont and Quality hotel unauthorized overcharged. I love my Suntrust bank service but feel they really let me down when they saw no errors in the transaction. This was done with email . No one called me, I felt brushed of and let down with the outcomeTravel issued me coupons but did not get my money back.I am on disability and need my money returned please help.


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