SunTrust customer service

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Customer Service

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  • How to reach a live person:
    • Keep pressing "#" until transferred (ignore their error messages). Took me 4 times.
  • Hours of Operation:
    • 6 a.m. to midnight ET, 7 days a week
  • Email:
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  • Description:
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User Reviews

Posted by Anonymous

I am a UK national and opened an account with a 4-figure sum. SunTrust told me email will be sent in a few days with a default password. 78 days later it still has not arrived. Yes they have been notified of my ITIN. SunTrust staff refuse to take my calls from UK, refuse to take details of my enquiry and refuse to answer my emails. Not only do they deny me access to my account, refuse to consider refund to me, refuse to bother sending me a PIN but they are willing to send me marketing emails. Fortunately in the UK we have a word for companies like this

Posted by Anh Truong

Hey, I'm 17 years old. I want to make a debit card at Suntrust, but I wonder if I need parents to come with me to the bank to open an account or I can just go by myself. I have my driver license and document, so can I just go and make one myself because I dont want them to know about it. One more question that for first time deposit, I have to make a deposit of $500? because somebody told me that. I cant make a first deposit of 100 or so? Because I just got a job and I dont think my salary is up to that much. Thank you.

Posted by stbs56

Suntrust made an error on the interest for IRS form. I brought it to their attention & requested them to correct it. Two weeks later- no response. I have a mortgage with them ( a BROKER) picked them & a home equity line. No help- on hold every day for two weeks. I will now close both and move to another bank. Lets see how long it takes them to answer my mortgage pay off amount.

Posted by Mike Sova

In September we deposited approximately $3400 in checks (from Ohio and our check from Michigan) Suntrust put a security hold on the checks and refused us access. We are twenty year customers. Two weeks ago were were depositing three checks totaling approx. $700, the ATM took the checks and shut down without making the deposit. We filled out the forms two weeks ago and still nothing. They bounced us back and forth from one uncaring employee to another. Their comment was why didn't you just go inside.

Posted by Lyn Lawrence

I misplaced my debit card. I called as soon as I realized it and Suntrust put a hold on the card. I called back 3 days later because I still couldn't find it. They confirmed my ID and sent me out a new card after canceling my old one. Both times I called, the customer service rep was extremely nice, patient and helpful. Could not ask for better!
Lyn Sewell-Lawrence

Customer Service Ratings

Based on 150 votes.


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SunTrust customer service news

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