Flag Toys R Us Customer Service Review

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I write this comment to let you know how disappointed I am in your return/replace policy. I purchase a baby mobile on line for a shower gift in late January, 2016. The shower was in February and the baby was born on 4/1/2016.

I have recently learned that the mobile does not work. In speaking with a representative of your company, I was advised that the original packaging was required in order for a replacement to be obtained. Of course, the new parents did not retain the original packaging.

In addition, I was advised that since the mobile was not on the registery, and since 90 days had passed, the item could not be replaced.

My credit card was charged on 1/27/16 which was a Wednesday. I am not sure when I received the item but it could have been on 1/31 or 2/1. I called your company on 5/2/16 one day after I found out the item did not work.

I would think that some consideration would be given to new parents regardless of whether the gift was on the registery or not. I sincerely how that you will reconsider the denial of the replacement of the mobile.

Thank you for your consideration.


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