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Got this from your "Corporate Customer Relations" department ! I am going to post it on every ADT reference i come across.....great service !!



Mr. Gallagher,







Thank you for finally explaining in more detail your concerns regarding your alarm system. The system motion detectors are designed to pick up movement as you quite clearly pointed out. When the motion detectors are active the system should be armed for the AWAY mode. The AWAY mode is designed for when the occupants of the establishment are actually away, meaning they are not physically in that location. If you have been arming the system for the AWAY mode and staying in the premise then you have been using the system incorrectly and have been expecting the system to perform outside of its normal capacity. If this is the only issue you�re having, then the alarm system is performing the way it�s designed to. Normally the system should be armed for either STAY or INSTANT/NO DELAY when the occupants of the establishment are remaining in the location while the system is armed. The motion detectors have no way of determining if you are the owner of the home or an intruder. Some ways getting around the normal intended use of the alarm system would be to either add an additional keypad closer to your bedroom or to add a key fob.







If you�d like to have either of these devices installed, please feel free to contact our sales department at 1-800-238-2727. I hope this clears this matter up for you.







Thank you and have a great day,







Bill Daley

ADT Corporate Customer Relations Consultant


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