ADT customer service

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Customer Service

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Phone: 888-238-2727

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Service Cancellation

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Phone: 800-662-5378

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User Reviews

23
Aug

Posted by Anonymous


on 8/23/21 at 10:05AM

I called to get my terminate my service like I was told to do so I wouldn't be charged extra on my bill, spoke to first agent could not assist me not willing to listen so I could explain what I needed. Asked to talk to supervisor. Mrs Bobbie Vasquez answered , tried to explain to her but she kept talking over me saying it was a contract I had. Could not get through her when I tried all I kept hearing it's on the contract. Tried to explain but she kept talking over me on a very defensive way.... I was very frustrated I feel that ADT employees lie to trick you on offers. I have been with ADT for over 10 yrs 2 different homes I feel this past year I have had the worst customer service experience. Very disappointed.

18
Jun

Posted by Dianne Rail


on 6/18/19 at 4:25PM

I talked with one of your agents earlier this afternoon and she was supposed to send me an email explaining where your repairman replaced a wire and sensor. I had a contractor replace a door and I think he broke the wire. I know the damage was not covered under my warranty, but the repairman had me pay the bill instead of the contractor. I didn't not even get a work order. Please respond asap.

24
Jan

Posted by Anonymous


on 1/24/18 at 1:53PM

I have been trying to cancel my service for over a year. I thought it was cancelled finally as I did not hear from ADT even though I did email request confirmation that it was cancelled, I now have after a year received a phone call stating that my account has been sent on collection. I cancelled the service due to VERY POOR CUSTOMER SERVICE. We had been with protectron for years, when ADT took over it has been one hassle after another. I continue to try to close this account and still have not had any confirmation or any communication from ADT.

12
Apr

Posted by Disillusioned Momma


on 4/12/16 at 4:09AM

My son has paid a lot of money to protect his home with ADT........for the second time, he has been robbed and the security system was on. Had he not had a big dog, the robbers would have taken more........they broke the balcony trying to escape the full grown st bernard. My Daddy was going to arm himself with ADT, where Daddy has 9 properties, until this happened to his grandson's house!

24
Feb

Posted by Anonymous


on 2/24/16 at 9:13AM

Got this from your "Corporate Customer Relations" department ! I am going to post it on every ADT reference i come across.....great service !!



Mr. Gallagher,







Thank you for finally explaining in more detail your concerns regarding your alarm system. The system motion detectors are designed to pick up movement as you quite clearly pointed out. When the motion detectors are active the system should be armed for the AWAY mode. The AWAY mode is designed for when the occupants of the establishment are actually away, meaning they are not physically in that location. If you have been arming the system for the AWAY mode and staying in the premise then you have been using the system incorrectly and have been expecting the system to perform outside of its normal capacity. If this is the only issue you�re having, then the alarm system is performing the way it�s designed to. Normally the system should be armed for either STAY or INSTANT/NO DELAY when the occupants of the establishment are remaining in the location while the system is armed. The motion detectors have no way of determining if you are the owner of the home or an intruder. Some ways getting around the normal intended use of the alarm system would be to either add an additional keypad closer to your bedroom or to add a key fob.







If you�d like to have either of these devices installed, please feel free to contact our sales department at 1-800-238-2727. I hope this clears this matter up for you.







Thank you and have a great day,







Bill Daley

ADT Corporate Customer Relations Consultant

View all 33 ADT customer service reviews »
Customer Service Ratings

Based on 96 votes.

2.6

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ADT customer service news
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The improvement was due to the company's focus on adding new high-quality customers and enhancing customer service levels in its field offices and call centers. “We're focused on continuing to drive attrition improvement during the seasonally active ...

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