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I called your customer service line 3 days ago to ask questions about an upcoming cruise to Alaska as well as past cruises that we had taken but we're not registered on our . I spoke to Elvena (possibly misspelled),who works in Colorado Springs. Her supervisors name is Janet. I found Elvena to be extremely friendly ,knowledgeable and professionable during our phone conversation.

She answered every question that I asked of her



I have worked on the retail side of banking for many years and I know how customers can be. They are quick to make complaints but rather slow to make compliments. I hope that all of your CSR's are just like Elvena

Victor Perez


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