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Woe be unto you who try Motorola Repair service. I sent in a phone for repair. When i made arrangements they said five days. Just under three weeks later and note, zero, nada has happened. When monitoring the activity on my phone they note it was received 25 January. Fed Ex notes they received it 20 Jan. I have done on-line chats with representatives in the Philippines, they know nothing about the status. The send me to repairs in Fort Worth Texas, which i now believe is some site in Mexico as absolutely every person i have spoken to there has issues with or speaks English poorly. I have almost broken into my Spanish just to get things clear. Every time i have contacted them i have gotten incomplete or different information. So much so, that i have begun to wonder if this is a finely tuned fraud operation. After the fourth call in 15 days, i was told they did not have the part to repair the phone. No date was given when they would have the part. No offer to provide a loaner phone given that so they could sit on my existing phone, no offer =of any compensation or remediation was made. As a person working in customer service on a daily basis this has been the absolute worst experience i have had. While i love the specs, capability and pricing on the phone, it has gotten to the point that i would not recommend Motorola.

I should also note, that i requested a customized pure edition. It was mostly done but not completely. Another annoyance and frustration with the ability of Motorola to fulfill orders and meet expectations.


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