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"!!!WARNING!!!"
To all motorola customers:
I paid for an advanced exchange from motorola on january 21st and was told it would be shipped in 2-4 days, 6 days later I called their support team because it was still not shipped. They sent me to their escalation team wo told me that they did not have the parts to send me a new phone since it was a custom motox 1st gen. After being run around by multiple people including 2 supervisors I was told that they would send me a stock moto x 1st gen with the parts they still had and it would be shipped in 2-4 day exactly. Today is day 5 and my replacement phone has still not been shipped. I have tried to contact motorola and they continue to tell me they can't help me other than send my RMA # to another department and mark it "URGENT". Yesterday my truck broke down on the side of the interstate on my way to work and I had to wait over 2 hours before a cop pulled over to see what was wrong before I could get any help. If motorola would have sent me my phone by the deadline they gave me I wouldn't have had to deal with any of that. If anybody out there is thinking of getting a phone from motorola consider this, if you ever have any issues or need a repair or exchange don't expect it for at least a month. I've done my research and I am by far not the only person who has had trouble with their customer support. Motorola is by far the worst and least helpful company I have ever had to deal with and i feel like it is only fair to warn the rest of the world before they have to deal with the same inconvenience, blatant disrespect and lies that I have had to deal with from the motorola company. It's been 14 days now and they are still giving me the run around.


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